JOBETH STEPHANIE ELICANA
General Virtual Assistant/ Customer Service Representative
ABOUT ME
EDUCATION
Asian Institute of Computer Studies
Associate Degree in Computer Studies
2006
CONTACT--
Calamba City, Laguna, Philippines
TOOLS
Zendesk
Slack
Microsoft Teams
Zoom
Outlook
Gmail
MS Office Application
ChatGPT
Grammarly
Google Drive
SKILLS AND
EXPERTISE
Customer Service Excellence
Attention to detail
Time management
Communication
Problem-solving
Multitasking
Customer-focused
Product knowledge
Patience
Professionalism
As a highly motivated and reliable Virtual Assistant specializing in
General Virtual Assistance and Customer Service, I bring over 5
years of experience in providing exceptional administrative and
customer support. My goal is to help businesses streamline their
operations, improve customer satisfaction, and ensure that
everything runs smoothly. I possess a wide range of skills,
including managing calendars, organizing emails, scheduling
appointments, data entry, and addressing customer inquiries with
efficiency and professionalism.
WORK EXPERIENCE
Customer Service Representative
Foundever
August 19, 2019 - February 2025
Provide excellent customer service through clear and
professional communication.
Manage customer inquiries, troubleshoot issues, and
resolve concerns efficiently via email, live chat, and
Zendesk.
Assist with orders/returns, offer product information,
and resolve payment-related issues using Stripe.
Ensure customer satisfaction by addressing needs and
concerns promptly.
Handle multiple inquiries simultaneously while
maintaining accuracy and professionalism.
Collaborate via Slack to coordinate and streamline
customer support processes.
Enhance the brand’s reputation through every
customer interaction.
Demonstrate strong multitasking skills in a fast-paced
environment.
Field Enumerator
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT – NCR
(DSWD - NCR) Manila City, Philippines
July 2015 – December 2015
Conduct house to house surveys to collect socioeconomic data from families.
Ensure accuracy in recording information about family
members, income, education, and health.
Explain the survey purpose to respondents and ensure
they understand the process.
Assist respondents with questions and clarify survey
details.
Complete and submit survey forms correctly and on
time.
Maintain confidentiality and follow ethical guidelines
for handling data.
Verify and follow up on incomplete or inconsistent
information.
Report progress to supervisors regularly.
Follow DSWD guidelines to ensure reliable data
collection.
Inform respondents about other relevant DSWD
programs when needed.
Customer Service Representative
TELEPERFORMANCE Pasig City, Philippines
April 2015 – June 2015
Assisted with billing, account management, and
service setup.
Troubleshot network and service issues.
Guided customers through device setup.
Provided information on services and promotions.
Collaborated with technical teams to fix issues.
