Jobelle Jacinto

 Jobelle F. Jacinto 59 A Mabini St Poblacion Biñan, LAG 4024 Phone:- E-Mail:- Professional Summary Knowledgeable Customer Service representative fluent in English and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Work History July 2019 to present KGB Philippines, Sta Rosa LAG Customer Representative / Technical support Responded to customer requests via telephone and email and effectively answered questions and inquiries. Assisted 50-60 customers in average 8 hours by answering questions, responding to inquiries and handling telephone requests. Helped customers fix their issues with their phones not limited to network issues, device issue and device technicalities by walking them through some options or steps on their end to resolve their concern. May 2016 to July 2019 Convergys Manila, NCR Finance Specialist Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction. Approached each problem with fresh mind and analytical strategies to quickly resolve concerns. Verified data integrity and accuracy. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Assisted 50-60 customers in average 8 hours by answering questions, responding to inquiries and handling telephone requests. February 2015 to September 2015 The Results Companies Pasig, NCR Sales Associate Used consultative sales approach to understand customer needs and recommend relevant offerings. Attained top performance in mobile sales with targeted, highly satisfied business customers by delivering exemplary service and assistance. Remained calm and poised during high-stress situations and when engaging with difficult or irate individuals. Liaised with customers and recommended specific products and specials in alignment with individual needs, requirements and specifications. October 2014 to February 2015 EGS Sta Mesa Manila, NCR Customer Service Representative Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs. Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. November 2012 to July 2013 McDonald's Manila, NCR Service Crew Operated as full-service food provider in mall establishment by taking orders, preparing meals and collecting payments. Collaborated with team members to meet all food service needs for over 200 customers per day. Kept customers and crew areas organized. Greeted customers, provided friendly and knowledgeable service and placed orders. Arranged food items on serving trays and placed in take-out packaging to produce orders for customers. Processed payments and counted change to complete transactions. Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons. Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency. Restocked inventory, collected trash and cleaned floors, surfaces and equipment. Completed thorough washing and sanitizing of all dishes, glassware and silverware after each use. Counted and monitored food stock and supply levels to reorder when quantities ran low. Skills Self-motivated Process implementation Strong verbal communication Report writing Data analysis Interpersonal and written communication Education Diosdado P. Macapagal Elementary School Quezon City, NCR- Carlos L Albert High School Quezon City, NCR- St. Jude College Manila Manila, NCR Business Administration- Trimex Colleges, Laguna Business Administration-