Jobel Valdez

JOBEL VALDEZ Contact Details:- |-E-Commerce Virtual Assistant | Shopify, Shopee & Lazada Expert | Customer Support | Account Manager PROFESSIONAL SUMMARY Results-driven E-commerce Virtual Assistant with proven experience managing Shopify, Shopee & Lazada stores, handling product listings, and delivering top-tier customer service. Skilled at optimizing listings for visibility, driving sales growth, and improving customer satisfaction. Consistently achieves measurable results, including increasing monthly revenues to ₱900K+ through data-driven strategies and efficient operations. Certified in Shopify for E-Commerce (Alison) with proven experience setting up and managing online stores alongside Shopee and Lazada. CORE SKILLS ● Shopify, Shopee & Lazada Store Management ● Product Listing & SEO Optimization ● Order Fulfillment & Inventory Tracking ● Customer Service (Chat, Email, Refunds) ● Social Media Content & Engagement ● Sales Data Tracking & Reporting ● Facebook Page Promotions ● Logistics & Delivery Coordination PROFESSIONAL EXPERIENCE ● E-commerce Virtual Assistant PROFESSIONAL EXPERIENCE Shopify Store Specialist – Freelance Projects Freelance – Multiple Clients | Jan 2023 – Present ● Built and customized Shopify storefronts for various small businesses and online entrepreneurs, ensuring professional design and smooth navigation. ● Created and optimized product listings with keyword-rich titles and descriptions, improving store search rankings and visibility. ● Integrated apps and payment gateways to streamline checkout and enhance customer experience. ● Assisted with order fulfillment and inventory monitoring to maintain accurate stock levels. ● Provided customer support services, ensuring quick response times and maintaining client satisfaction. GP Gacula Enterprises | January 2022 July 2025 Account Manager ● Managed 6 e-commerce stores (Shopee & Lazada), handling product uploads, pricing, order processing, and refunds. ● Optimized product titles, descriptions, and images, increasing search visibility and boosting sales by 15%+. ● Maintained and grew a Facebook business page, improving post engagement by 40% and driving customer inquiries. ● Tracked sales performance using built-in analytics, identifying trends that led to a ₱900K+ monthly revenue milestone. ● Reduced customer complaint resolution time by 25% through faster responses and proactive order tracking. ● Coordinated with logistics teams to resolve delivery delays, ensuring 98% on-time shipment rate. ● Customer Service Representative – Amazon Account Sitel | 2021 ● Responded to customer inquiries via chat and email with a 95% satisfaction rating. ● Handled returns and refunds while minimizing repeat issues through effective problem-solving. ● Documented and reported recurring concerns to improve customer experience processes. EDUCATION AB Psychology – Central Luzon State University- Shopify for E-Commerce – Alison Online Learning (Completed: 2023)