Job Mong'are Ongaga

Job Ongaga Digital Strategist Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Work History 2021-11 - present Email- - Skills Copywriting -Expert Social media marketing- Expert Data entry -Advanced level Email marketing Expert SEO and SEM writing Intermediate Digital media strategist Social media strategy Problem-Solving Skills Strategic planning Customer Relationship management Email marketing Attention to detail, Fast learner, Reliable Microsoft Excel Lead generation Organizational Skills Emerald studios, Manila, Phillipines Managing all social media platforms, creating and proofreading content before publishing and posting Determining and solving any digital crisis in a timely and accurate manner Scoping and developing proposals for new business opportunities Identifying opportunities for new business based on client conversations Flagging product and API updates that may affect KPIs and process changes Ensure that project teams understand the larger vision of the customer, delivering work that pushes boundaries to achieve goals Personal Info Phone Remote Digital strategist 2021-02 - 2021-09 Virtual Administrative Assistant Bellmore Technologies, Nairobi, Kenya Managed electronic filing systems and updated them, maintained documents, and accurately recorded information. Organized and managed team tasks using Trello and Asana. Uploaded files for team use on Google Suite and SharePoint. Set up virtual Zoom meetings, invited guests, and disseminated agendas. Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings. Monitored emails, organized inboxes, and prioritized messages for supervisors. Kept extensive contact list updated with new contacts and changes to existing contacts. Coordinated Skype calls across multiple time zones. Managed CRM input, exports, and clean-up. Conferred with customers by telephone, chat, or email to provide information. Answered and screened calls to provide information, schedule appointments, and take detailed messages. Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files. Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Increased office participation in special events by creating newsletters with detailed calendars and other office updates. 1 Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries. Established administrative work procedures to track staff's daily tasks. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy. Languages English Hobby/Interest Community involvement Swimming Soccer Reading tech articles Blogging 2020-06 - 2020-12 Credit Officer Musoni micro-finance limited, Nairobi, Kenya Marketed, Mobilized, screened, and Recruited new clients Analyzed loan applications and prepared statements on loan uptake and repayments Analyzed applicant’s financial status and creditworthiness Visited clients' homes and Businesses' premises for appraisals Prepared offer letters and chattels – Collected defaulted loans through recovery, Phone calls, drafting and issuing demand letters and instruction letters to defaulters Resolved customer complaints – Monitored and made follow-ups on loan recovery and Maintained client documents. Verified application and account details to accurately asses the credit and financial risks of potential clients. Worked with clients to define and implement terms for approved credit requests. Contacted clients about verifying account information and updated services, answered questions, and resolved concerns to uphold exceptional customer service standards and promote brand loyalty. Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit reports. Monitored accounts for signs of fraud and non-payment issues. Prepared reports of findings and recommendations. Attended ongoing professional training to facilitate accurate and productive credit management. 2019-08 - 2020-02 Enumerator Kenya National Bureau of Statistics, Nairobi, Kenya Collected accurate data, and made reports and recommendations on the 2019 census exercise. Completed surveys by rechecking contact information before ending each call. Planned efficient visitation routes by studying maps of assigned areas, reaching more than 10 community households per day. Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation. Walked door to door and collect demographic information. Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review. Maintained records of houses visited, surveys completed, and 2 money spent. Executed follow-up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for the inconvenience. Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose. Assisted people in filling out surveys with complete and accurate information. Education 2019-05 - 2022-12 Business and Economics, Bachelor of Procurement and logistics management Multimedia University of Kenya Nairobi, Nairobi, Kenya - 2018-11 Business, Certificate of secondary education Nyambaria High school Kisii, Nairobi, Kenya Certificates 2021-12 Digital marketing From HubSpot 2020-11 Fundamental of Digital marketing from Google digital skills for Africa 3