Job Carlo Lumanlan

Job Carlo D. Lumanlan San Jose Antipolo City STI - Information Technology Professional Summary Detail-oriented professional with 7+ years of experience in customer service, technical support, licensing operations, and virtual assistance. Skilled in client relations, scheduling, claims management, and process improvement. Proven ability to manage complex tasks, resolve customer concerns, and support organizational efficiency. Seeking to contribute expertise in operations and client support to a dynamic company. Core Skills Customer Service & Client Relations Scheduling & Workforce Coordination Licensing & Data Management Insurance Claims Processing Technical Troubleshooting Payroll Administration Excel (VLOOKUP, CONCAT) & Data Entry Professional Experience Professional Experience Insight Direct Ortigas Licensing Operation Specialist Aug 2022 – Present Cisco • Manage software license renewals and data entry for enterprise clients. • Prepare large-scale price quotations using advanced Excel formulas. • Ensure accuracy and compliance in licensing operations. Rapidfix Restoration (Remote, USA) Virtual Assistant / Scheduler & Payroll Officer Mar 2023 – Sept 2025 • • • • Coordinate daily schedules for field technicians, optimizing time and coverage. Handle payroll processing and timesheet validation. Manage client and vendor communication, resolving complaints effectively. Follow up on insurance claims and verify policy coverage. Accenture Cubao Customer Service Professional Nov 2020 – May 2022 Prudential Insurance Company • Assisted policyholders with claims filing and verification. • Provided guidance on insurance processes and updates. • Maintained accuracy of claim details and client records. Keywords Studio Manila Customer Service Representative Apr 2020 – July 2020 Glu • Resolved in-game purchase and account-related issues. • Delivered fast solutions to improve customer satisfaction. Teletech Cainta Customer Service Representative Jan 2019 – Feb 2020 Ford • Assisted clients with vehicle warranty, recalls, and specifications. • Created service cases for repairs, feedback, and import requests. • Provided troubleshooting for Ford Sync and navigation systems. Convergys Eastwood Technical Support May 2018 – Dec 2018 Microsoft Windows • • Supported installation, activation, and troubleshooting of Windows OS. Assisted with account recovery, malware removal, and software optimization. Teleperformance Antipolo Technical Support/Basic Billing Feb 2015 – March 2018 Vodafone • Resolved internet and phone technical issues. • Handled billing inquiries, payment processing, and account updates. • Provided escalation support and supervised callback cases.