Joaquin Octavio Berlo

JOAQUÍN O BERLO SALES REPRESENTATIVE, TOURISM & CUSTOMER SERVICES CONTACT WORK EXPERIENCE - Tour Operator / Guide Coordinator - Nordic Gateway (Norway) Córdoba, Córdoba - Argentina EXPERTISE Python & AI Data Entry Customer Service Marketing Critical Thinking Leadership HTML5,SASS,CSS Slack Hubstaff CMR Google Microsoft Team Adobe Cloud Lightroom Photoshop Adobe Premier Pro REFERENCES Victoria Kloppenburg Tour Manager (Nordic gateway)- Sharon Valdez Project Manager (Strikingly.com)-- Lead and supervise the entire lifecycle of each tour, meticulously managing all aspects from the initial planning stages to the final execution, ensuring highquality standards and guest satisfaction throughout. Led, guided, and supported tour staff while cultivating a good and collaborative team atmosphere and facilitating professional development and growth opportunities. Proactively identify and address any challenges or concerns that may develop during tours, using fast thinking and resourcefulness to solve problems and minimize disruptions to guest experiences. Anticipate and accommodate guest requests and preferences, delivering personalized service and exceeding expectations to enhance overall satisfaction and foster repeat business. Collaborate closely with a diverse network of suppliers, guides, transportation companies, and cruise companies to coordinate logistics, schedules, and resources, ensuring smooth and efficient operations. Maintain detailed documentation and records for all tour operations, including budgets, timetables, contracts, and supplier agreements, to ensure accuracy and compliance with corporate policies and regulations. Happiness Officer (Virtual Assistant) Customer Representative Strikingly.com - Serve as the first point of contact for consumers seeking support with our website builder, responding quickly to concerns and offering extensive guidance to improve their user experience. Utilize my knowledge of HTML 5, CSS, and SASS to analyze and fix technical difficulties for Premium users, using analytical thinking and problem-solving skills to deliver fast solutions and minimize disruptions to their website development processes. Collaborate with cross-functional teams, including product development and quality assurance, to escalate complicated technical issues or recommend improvements based on reoccurring customer challenges, thereby contributing to the continuous enhancement and optimization of our website builder platform. Demonstrate patience, empathy, and clear communication skills while guiding users through our website editor, ensuring they understand how to navigate the platform effectively and leverage its features to achieve their desired outcomes. Virtual Assistant - Sales Representative Camacho Autosales - Acted as a virtual assistant to the CEO and other company members, handling a variety of administrative tasks including scheduling travel arrangements, booking hotel accommodations, and managing itineraries with meticulous attention to detail and a focus on optimizing efficiency and convenience. Maintained accurate records of customer interactions, inquiries, and sales activities using CRM software, enabling timely follow-up and personalized communication to nurture leads and facilitate ongoing relationship management. Collaborated effectively with sales and marketing teams to identify opportunities for upselling or cross-selling products and services based on customer needs and preferences, contributing to revenue growth and business expansion initiatives. JOAQUIN C U S T O M E R E X P E R T S E R V I C E ABOUT ME Hello! I'm a versatile professional with a diverse background and a passion for delivering exceptional results. My journey has taken me from orchestrating seamless tours as a Tour Operator to capturing unforgettable moments as a Senior Photographer. With each experience, I've honed a unique blend of skills and expertise that make me well-equipped for various challenges. In my role as a Tour Operator and Guide Coordinator, I've developed strong leadership and problem-solving abilities. Coordinating with suppliers, guides, transportation, and cruise companies, I ensured flawless execution while prioritizing customer satisfaction. My organizational skills and proactive approach have been instrumental in overcoming challenges and exceeding expectations. As a Senior Photographer and Assistant Manager aboard prestigious vessels, I've thrived in fastpaced environments, excelling in team management and meeting tight deadlines. My commitment to delivering high-quality work reflects my dedication to excellence and my ability to perform under pressure. My experience as a Happiness Officer and Virtual Assistant has equipped me with strong customer service and technical skills. From guiding users through website editing to resolving technical issues, I've consistently provided exceptional support. Additionally, my role as a Virtual Assistant and Sales Representative has further enhanced my communication skills and task coordination abilities. With proficiency in Python & AI, data entry, and familiarity with various platforms such as Slack, Hubstaff, CRM, Google Drive, and Microsoft Teams, I bring a unique set of technical skills to the table. My strategic thinking, leadership capabilities, and creative problem-solving make me confident in my ability to tackle new challenges and make meaningful contributions. I'm excited about the opportunity to bring my energy, creativity, and dedication to any team. Let's connect and explore how my skills and experiences align with your organization's goals!