Joaquin Bone Vanegas

JOAQUIN BONE VANEGAS Engineer & Front Desk Agent A young man who looks for an opportunity to grow up professionally, where my goals are matched with those of the company and so, we are able to have a success labor relationship. I have wide knowledges and experience in customer service and about the accommodation industry. I am proactive and like working with people and on administrative management. -- Barrio Hugo Chavez. Anden 23 M/I, Managua, Nicaragua WORK EXPERIENCE jjesusbonevanegas SKILLS Customer Service Representative Ibex Global Nicaragua Resolutive 05/2019 – Present Fast Learning Managua, Nicaragua Organized Active Listening Confidentiality Achievements/Tasks Duties included assist via phone call the customer of WU to send or receive money and also process changes, refunds and stuff. Contact: RRHH Ibex Global – - SOFTWARES Channel Managers Backpack online, FNS Rooms, Parity Rate, Siteminder Night Cashier-Receptionist Crowne Plaza Managua 02/2018 – 07/2018 Hotel Systems Managua, Nicaragua Opera, Millenium Soft, Othello, Hotellum Achievements/Tasks Duties included respond in a profesional manner the request and complaints from guests, ensure hotel charges were processed diligently to guest's accounts, invoice were accurate, make check-in and check-out and also conduct audits. Contact: Francisco Nuñes – - ACHIEVEMENTS Achievement Name Receptionist Hostal Conde Güell 01/2017 – 12/017 Microsoft Office Set Barcelona, Spain Achievements/Tasks Duties included welcome guests as they arrived, checking guests in and out, issuing keys, taking reservations by phone or email, preparing bills with payments, provide guests with information, answer their queries and deal with complaints. LANGUAGES Spanish English Native or Bilingual Proficiency Professional Working Proficiency Catalan Full Professional Proficiency Contact: Mariano Esteves – - CERTIFICATES Receptionist Aparsol Aparments 11/2014 – 12/2016 Fundamentals of Digital Marketing Madrid, Spain Achievements/Tasks Duties included welcome guests as they arrived, taking reservation by phones, email or onsite, preparing bills, receive cash or card payments, contact repair man when it was necessary and cleaning woman after check-out, manage the available dates, social network and reservation websites as Booking, Expedia, Hotelbeds, Airbnb, etc. Contact: Richard Rueda – - EDUCATION Electrical Engineering Universidad Nacional de Ingeniería 04/2010 – 11/2014