Joaquim Mac Mahon

Joaquim Mac Mahon

$20/hr
IT Support Services L1/L2
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Luanda, Luanda, Angola
Experience:
20 years
About

Hi,

My name is Joaquim Mac-Mahon, from Luanda, Angola, UTC+1 time zone.

I am a native Portuguese speaker who also communicates in English, and

Spanish.

I have 15+ years of experience providing IT customer support services for large companies, SMBs, and individuals.

I´m interested in freelance, part-time, full-time, remote or on-site work such as L1/L2 end-user and desktop support, locals or cloud-based networks and systems support, M365 products and services support, entry level AI training tasks, entry level Data management tasks.

I focus on fast response times, problem solving, top CSAT scores.

Skills
  • incidents management
  • tasks management
  • end-user support
  • desktop support
  • troubleshooting
  • Communication skills
  • Microsoft 365
  • Problem solving
  • Customer Service
  • Time Management
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