Joanni Marie Makiramdam

JOANNI MARIE B. MAKIRAMDAM ENGLISH LANGUAGE TRAINER CAREER SUMMARY I am an English language trainer with a background experience in customer service both in the hotel and restaurant industry CONTACT DETAILS ACCOMPLISHMENTS Home: 02 - 8 - Mobile: --3 Trinidad St. Cubao, Quezon City 1111 ACADEMIC BACKGROUND YUAN ZE UNIVERSITY (TAOYUAN, TW) MBA | Service and Technology Management September 2010 - June 2012 UNIVERISTY OF SANTO TOMAS (MNL, PH) BS | Hotel and Restaurant Management June 2004 - March 2008 CAREER HISTORY ENGLISH LANGUAGE TRAINER Freelance | 2017 - Present Teaches students from Grade 1 to adults Train students in terms of pronunciation and speaking Prepares lesson for each student ENGLISH MODULE CREATOR Pax Creation Med. Lab. | 2020 - Present Authored an English conversation module for Hotel & Restaurant Management students (finished project) Plans and creates layout for pre-school and elementary English modules Coordinates with other module creators in editing and re-designing their modules MANAGEMENT TRAINEE Philippine Pizza Inc. | 2012 - 2013 SKILLS Language Spoken: Filipino, English Software: Microsoft Office Programs, Canva Design: Module design layout, PowerPoint presentation creation Customer Service: Receiving and handling customer inquiries and complaints Inventory management (ordering to checking of expiration dates) Staff designation (Assigning staff to different restaurant areas) Training (Training of newly hired employees) Cashiering (Opening and closing the cash register) GUEST SERVICE OFFICER (SPA) Grand Hyatt Dubai | 2008 - 2009 Receiving and booking guests' treatments Answering inquiries both in phone and of walk-in guests Touring guests around the spa Cashiering Inventory of front desk supplies Handling complaints about the facilities and treatments