Joanne

Email Address Mobile Number :-:-,- Joanne M. Velez-Cruz, PTRP Education Work 2000 Professional Physical Therapy Licensure Exam 1999 DLSU–HSC Bachelor of Science in Physical Therapy Philippines 2006 – 2016 Shell Business Operations - CSC Philippines Makati City Operations Analyst/ Workforce Management Specialist      - - Australia Operation & Other Due Diligence Australia & New Zealand Operation Australia & Philippines Operation Philippines & United Kingdom Operation Global Business - International Aviation Operation Vision X, Inc. Makati City Workforce Management Officer 2003 ONE Spa & Fitness Center Quezon City Marketing Supervisor 2002 NexC, Inc. Alabang Career Profile Coordinator/ Admin Assistant to the Company President 2001 Source 1 Asia Quezon City International Customer Service Associate 2000 eTelecare International Quezon City Office Administrative Assistant 2000 Sequtech, Inc. Sales & Marketing Associate – B2B Account Makati City PT Jobs & Part Time Jobs 2003 Shalom Caregivers, Inc Las Piñas City Trainer/Instructor 2003 Health World Medical Clinic Parañaque On-call Physical Therapist 2000 St. Dominic Medical Center Cavite Clinic Staff/Home Care PT Staff 2000 The Philippine Star City of Manila Contributor/Writer Certification Projects Seminars/Trainings CIAC Certified (Call Center Industry Advisory Council) Certified Records Management Specialist Certified Lean Practitioner Standardization of Performance Related Bonus Operating Unit Call Blending Continuous Improvement Projects 1. Annual Leave planning for all regular staff 2. Optimizing OT via Dynamic Scheduling 3. Office AC Scheduling $150,000.00++ savings $450,000.00++ savings $8,000.00++ savings $10,000.00++ savings $10,000.00++ savings AESOD Supervisory Skills Workshop One-Minute Manager Workshop 7-Habits of Successful People Workshop CCAP Conventions, 2006, 2007, 2008 Project Management Workshop Front Line Leaders Program, Shell Lean Six Sigma Training