Email Address
Mobile Number
:-:-,-
Joanne M. Velez-Cruz, PTRP
Education
Work
2000
Professional Physical Therapy Licensure Exam
1999
DLSU–HSC Bachelor of Science in Physical Therapy Philippines
2006 – 2016 Shell Business Operations - CSC
Philippines
Makati City
Operations Analyst/
Workforce Management Specialist
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-
Australia Operation & Other Due Diligence
Australia & New Zealand Operation
Australia & Philippines Operation
Philippines & United Kingdom Operation
Global Business - International Aviation Operation
Vision X, Inc.
Makati City
Workforce Management Officer
2003
ONE Spa & Fitness Center
Quezon City
Marketing Supervisor
2002
NexC, Inc.
Alabang
Career Profile Coordinator/
Admin Assistant to the Company President
2001
Source 1 Asia
Quezon City
International Customer Service Associate
2000
eTelecare International
Quezon City
Office Administrative Assistant
2000
Sequtech, Inc.
Sales & Marketing Associate – B2B Account
Makati City
PT Jobs & Part Time Jobs
2003
Shalom Caregivers, Inc
Las Piñas City
Trainer/Instructor
2003
Health World Medical Clinic
Parañaque
On-call Physical Therapist
2000
St. Dominic Medical Center
Cavite
Clinic Staff/Home Care PT Staff
2000
The Philippine Star
City of Manila
Contributor/Writer
Certification
Projects
Seminars/Trainings
CIAC Certified (Call Center Industry Advisory Council)
Certified Records Management Specialist
Certified Lean Practitioner
Standardization of Performance Related Bonus
Operating Unit Call Blending
Continuous Improvement Projects
1. Annual Leave planning for all regular staff
2. Optimizing OT via Dynamic Scheduling
3. Office AC Scheduling
$150,000.00++ savings
$450,000.00++ savings
$8,000.00++ savings
$10,000.00++ savings
$10,000.00++ savings
AESOD Supervisory Skills Workshop
One-Minute Manager Workshop
7-Habits of Successful People Workshop
CCAP Conventions, 2006, 2007, 2008
Project Management Workshop
Front Line Leaders Program, Shell
Lean Six Sigma Training