Joanne Tongzon

TRAININGS VIRTUAL ASSISTANT / SMM VATP - February 2023 GENERAL VIRTUAL ASSISTANT ProVaPH - March 2024 EDUCATION JOANNE TONGZON- www.myprofile.com - 374 ML Flores St. Brgy. Eastern Poblacion, Hilongos, Leyte EXPERIENCE Diploma in Computer Science (Computer Programming NCIV) Access Computer & Technical Colleges Handled inbound and outbound calls related to healthcare billing and insurance 2010 - 2012 claims, Healthcare Associate Wipro Philippines, Inc. resolved member November 2024 – Present and provider inquiries, and ensured accurate documentation in compliance with HIPAA and company policies. SKILLS Management Skills Creativity Digital Marketing Adaptability Time Management Leadership LANGUAGE English Cebuano Tagalog Arabic (Basic) REFERENCES Julie Zuniega VATP Coach Patient Service Officer Alsalam Specialist Hospital, Bahrain July 2021 – July 2023 As Patient Service Officer, I am responsible in providing customer service to patients and their families in a medical setting. Ensuring that patients receive high-quality care and have a positive experience during their visit. HR Admin Officer Alanzoor Physiotherapy & Rehab Complex, Bahrain Jan. 2019 – July 2021 Supporting the development and implementation of HR initiatives and systems. Providing counseling on policies and procedures. Patient Service Supervisor Alanzoor Physiotherapy & Rehab Complex, Bahrain Sept. 2016 – Dec. 2018 Responsible for the day-to-day supervision of all reception, call center and insurance staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the head manager as necessary. Phone:- Email :- Dhamielyn Sarno, MIT ProVa PH, Project Manager Phone:- Email :- Shaine Abadies Supervisor, Wipro Philippines Phone:- Email :- Cashier / Food Attendant Zayt Zaytoon Lebanese Restaurant, Bahrain June 2014 – Aug. 2016 Handles customer transactions (cash and card), operates register and restaurant systems, prepares regular reports, ensures accurate pricing, processes payments and refunds, and resolves customer issues to maintain a positive experience.