Joanne Stack

C.V. Joanne Stack Telephone: (-) // location: 12049, Berlin, Germany // E-mail:-Work personality: Fast learner, self-starter, entrepreneurial, creative, team player, hard worker, driven, customer focused, motivated and flexible. Interests: Composing music, event promotion, cooking, art, languages, natural health and nutrition, veganism, entrepreneurship, travel, sustainability, volunteering. Education: Bachelor of Business Studies Specialising in Enterprise Development (Startup Design), Dorset College, Dublin Music studies in classical piano, jazz singing and experimental music production at university level in Brunel University London and Newpark Music Centre Dublin. Work Experience Customer Support Agent, Sandbox Interactive GmbH, Berlin Café 93 Mitte & Goura Pakora, Berlin Online Media Event Promoter- Piano Teacher- Mick Fitzgerald Technical Business Solutions May2016March2017 Customer Support Agent Gaming Startup with flat hierarchies. Role involved but was not limited to handling customer queries via email on a case by case basis, fraud prevention, payment management, strategy meetings, brainstorming, content writing for website, game moderation, hacking moderation. Daily use of Zendesk, Slack, Trello, Adyen, CS Tool, Iovation, Kibana, Excel, Threat Assessment Software, Thunderbird. Role required excellent communication skills, self-management and learning capabilities, empathy, decision making and teamwork. I worked in office alongside freelancers around the globe. Vegan Chef Cooking, serving, designing recipes, managing kitchen and food preparation. Travel, festival work. Role require fast thinking, creativity, physical fitness, flexibility and teamwork. Secret City Dublin Event and Arts Promotional Website in Ireland. I designed and ran my own music, arts culture and events promotion project as an insider guide to event and places off the beaten track in Dublin. This involved marketing and social media management, event promotion, extensive research, photography, design, sales and advertising. Google Adwords, Facebook Ads. Entrepreneurship. Teaching myself Wordpress skills and using a variety of channels such as Twitter, Instagram, Facebook. I promoted unusual events of all kinds aimed at locals and visitors alike. Private Piano Teacher Self Employed  Mentoring  Teaching  Admin Duties  Promoting, Marketing, Advertising  Lesson Planning  Enhancing student development, personal and academic growth  Time management, diary management  Sales  Entrepreneurship Executive Assistant  B2B lead generation  Liaising with clients and managing client expectations  Assisting in delivering technical business solutions to clients through surveillance systems, mobile and broadband technology solutions,  Designing marketing strategies for business clients, K&M Marketing Sept 2015-April 2016 Ki Vapour October2014Sept2015 Pitt Bros Sept 2013Sept2014 Canada Life July 2011Aug2013  Office management,  Invoicing and keeping records of accounts on an internal database,  Excel, Powerpoint, Outlook  Creating websites using Wordpress and maintaining these.  Travel and diary management  Event Planning  Flexibility & adapting to change  Sales Marketing and Social Media Coordinator  Delivering social media marketing strategies  Project Development  Research  Project Coordination  Time Management  Flexibility & adapting to change  Sales Retail Assistant  Assisting and guiding customers on a day to day basis  Delivering exceptional customer service  Maintaining a positive attitude and friendly demeanour  Research of new products  Opening and closing of store  Dealing with till float and ordering store supplies  Sales Restaurant Floor Staff  Team work  Fast paced environment  Multitasking  Managing a high customer turnover  Attention to detail  Delivering excellent customer service  Digital order taking and till use.  Flexibility & adapting to change Personal Assistant/Office Administrator This was a multifaceted role while comprised of all P.A and office administration duties working under the CEO, accounting and actuarial staff.  Personal Assistant to CEO, CFO  Diary & Travel Management, Bookings  Minutes of Meetings  Data Entry  Powerpoint, Excel, Microsoft Office, Microsoft Outlook  Project Management (In house development training course completed)  Time Management (In house development training course completed)  Event Planning, all parties and social outings, lunches with clients and bookings related to any company needs and activities  Petty Cash Management  Staff Expenses Management  Recording of all Office Expenses  Dealing with Suppliers  Managing all invoices and post  Filing Duties  Dealing with all calls and reception duties  Greeting business clients. Excellent references and contact details of former employer available on request.