Joanne St Hilaire

JSH Joanne St. Hilaire 3000 Hewitt Ave Aspen Hill, MD 20906-Cell:- Objective I am applying for this position because I feel that I have the capability to achieve daily needed tasks. I am professional and am friendly with all guests, customers, and coworkers. I consider myself to be very driven and ready for any task, still with an optimistic mood. I always put in 100% of myself in whatever task I am handed and I make sure that it is done to the best of my ability. There is an efficient solution to every problem and I believe through determination anything is achievable, especially with team players. I believe there is a common factor to all jobs, handling the task at hand, whatever it may be. Experience AT&T Mobility September 2021 - Present Sales Lead - Train new employees and do inventory counts on serialized items. As an employee, my role is to provide exceptional customer service when dealing with accounts and customer needs. With incoming employees pur sales experience I would train and encourage new onboarding team members. When dealing with fraudulent claims, it was necessary to access a customer's account to collect information on account activity. Therefore undergo a second step verification process to verify customer identity, submit ticket, then confirm or deny customers request whether that has to do with adding service lines to account, creating consumer or business account (sole prop/EIN), billing inquiries, etc. Rockville, MD Aflac LLC. March 2020 - September 2021 Benefit Specialist - Administer and manage a company’s employee benefits and retirement programs including coordinating pension, profit-sharing and stock ownership plans. Gather needed information to make an informed decision on what policies would be best suited for each individual and prepare sales presentations and enrolls customers. Provide exceptional customer service when dealing with accounts and customer needs. Onboarding I would shadow a sales lead after Compliance training and needed Attending team meetings, product trainings and mentor sessions as encouraged by the sales team manager. Also on occasion, work closely with business owners to discuss benefits for their employees should medical events occur. Silver Spring, MD DARCARS Automotive Group September 2019 - March 2020 Sales Consultant - Chrysler Dodge Jeep Ram vehicles primarily. NEW OR USED vehicles, make first contact and interact with leads, grow my product knowledge provide excellent customer service build and maintain relationships with guests New Carrollton, MD Hot and Juicy Crawfish April 2018 - September 2019 Bartender/Server - Greet and Serve customers, practice depth menu knowledge and cocktail menu knowledge, prepare cocktails, foodrun, restock needed items for restaurant front, and maintain and attend to lobby area, serve parties of 20+. Train new employees and ensure all security procedures are executed and transition into opening/closing duties are efficient. Washington, DC Designer Shoe Warehouse August 2017- April 2018 Assistant Manager - Promote Rewards program and notate daily signups, handle cash transactions, maintain the cleanliness of store front, and replenish stock as needed. Assist customers with personal needs such as online orders due for pick up and locating and placing in-store orders. Provide excellent customer service and assist with the on-boarding of associates. Identify and communicate associate goals and provide coaching and feedback to support the growth of the team. Wheaton, MD New York & Company April 2016 - August 2017 Sales Lead - Meet Daily Credit Card signups, Greet and interact with customers, engage on personal fashion choices, ‘Fashion Ambassador’, ensure the service and selling environment within the store is clean and engaging for customers, and assist associates with customer interaction. Silver Spring, MD Chipotle Mexican Grill August 2013 - January 2016 Kitchen Manager – Demonstrate and instruct food preparation and safety, Grill work, Greet and interact with customers, maintain and attend to lobby area. Lead Associates in assigning tasks (cleaning, line duties), while providing feedback and training. Salisbury, MD Potbelly July 2013 – December 2015 Shift Leader – Train new employees, Greet and interact with customers, food preparation and safety trainer, count cash drawers, and inventory count. Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training. Ensure all security procedures are executed and transition into opening/closing duties are efficient. Silver Spring, MD Education Montgomery Blair High School Class of 2015 Graduated? : Yes Related Courses Taken: Entrepreneurship, Accounting, Accounting II ENTREPRENEURSHIP ACADEMY GRADUATE -Finalist in the Wharton School of Business Investing Competition Montgomery College Fall 2015 Salisbury University Spring 2016 - 2022 Major/Minor: Accounting/ Business Management Skills ● Microsoft Word,Excel, PowerPoint, Access ● POS Experience ● Communication Skills ● Management Experience ● Diligent and Prompt ● Customer Support References: Tanasha Geodeon New York & Company (Worked w/Me- Luiggi Mejia AT&T Mobility (Worked w/Me- DESMOND SLATER - AT&T Mobility (Supervised Me- 3