JOANNE ROTHERMAL
C:-
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SUMMARY
Highly accomplished and dedicated administration professional with a solid background in leadership, records
management, clerical and customer service. Accurate and organized with an extraordinary attention to detail.
Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
HUMAN RESOUCES COMPENTENCIES
17 years providing exceptional administration
and HR services (private and public sector)
Advanced proficiency in MS Office Applications
Unionized and non-unionized environment
Self Motivated
Strong analytical skills
Experience in budgeting, recommendations
Abreast of current and emerging trends
Working knowledge of most technology platforms
Exceptional interpersonal communication
Organized and detail oriented
Critical thinking
Excellent conflict resolution skills
File retention and records management
RELATED PROFESSIONAL EMPLOYMENT HISTORY
Administration Services Coordinator, 06/2013 to Current
Surrey Libraries – City of Surrey – Surrey, BC
Executive Assistant to the Surrey Libraries Board
Human Resources Liaison between library administration, library employees and the City of Surrey
Maintain confidential employee records
Schedule 162 except Librarians, and Union Technicians and Circulation Assistants in the auxiliary pool
Supervises the Administrative Services Clerk
Address casual employee concerns in accordance with union policies
Compile all yearly statistic for the BCLA and CULC
Research and present findings in an informative user friendly format
Maintain and coordinates the Surrey Libraries Recognition program
Coordinate internal position postings, testing of external candidates and sign on paperwork for new employees
Coordinate and administer all exit paperwork including terminations, resignations and retirements
Maintain the quarterly seniority list for union employees.
Involved in various committees that oversee scheduling and policy and procedure
Office Manager and Bookkeeper, 01/2009 to 07/2012
Symmetric Machining Ltd – Surrey, BC
Full cycle bookkeeping payroll and budget management
Compiled annual recommendations for end of fiscal year budgets
Identified and resolved outstanding payments and managed debt collection
Monthly, quarterly and annual trail balance, profit and loss statements and balance sheets reporting
Inventory control and cost analysis through Filemaker Pro
Maintained and updated all policy and procedure documentation
Interviews, reference checks and HR paperwork for new office employees
Research new products and suppliers and vendors
Streamlined bookkeeping procedures to increase efficiency and productivity
Marble Hill Clockworks, 05/2015 to present
Owner of a small entrepreneurial home business making spool clocks
Marketing and promotion of our product through vintage markets, community events and social media
presence
Website WYSIWYG and HTML proficient
EDUCATION AND PROFESSIONAL DEVELOPMENT
Diploma:
Library Technician - Graduated with Distinction, 2011
Langara College - Vancouver, BC
Certificate: LEAD-1100 - Lead Yourself First, May 2016
Justice Institute of British Columbia – New Westminster, BC
Certificate: Genealogy, Collection Services, Youth Services and READ-ability Exams
Surrey Libraries - Surrey, BC
Certificate: Introduction to Archival Practises, 2010
British Columbia Archives Association - Vancouver Island, BC
Certificate: NAVL Government Relocation Certificate
Canadian Government Paperwork Standards - Regina & Lower Mainland
Certificates: a) Office Management – b) Bookkeeping, c) GCSE Math
d) Advanced Word Processing and Typewriting RSA III,-
Poole Adult Education Program – England
CONTINUED PROFESSIONAL EMPLOYMENT HISTORY
On Call Information Technician and Cataloguer, 06/2011 to 06/2013
Surrey Libraries – Surrey, BC
Youth Services, READ-Ability Services, Genealogy, and Collection Services (Cataloguing) Technician
Cataloguing a range of materials using horizon; proficient in AACR2 and RDA
Pioneered a Storytime program for Adults with Development Disabilities
Provided information to library users on library materials, borrowing process, inter -library loan
processes and circulation services
Preparing statistical reports on library activities and materials
Exceptional communication skills using tact and courtesy when responding to users' requests
Instructing and maintaining control in dealing with behavioural issues
Proficient with a variety of computer and library software applications
Substitute Librarian, 07/2011 to 01/2012
Corrections Canada – Fraser Valley
Received and processed new acquisitions for the library
Trained offender's to work at the circulation desk and on the use of library technology
Instructed the offender on research techniques and the use of information technologies
Researched, planned and set up informative library exhibits
located print and online materials for offender completing research projects for school and rehabilitation
Bookkeeper, 01/2006 to 01/2009
Peace Arch Community Services – White Rock, BC
Entered financial data into the company accounting database to be verified and reconciled
Generated invoices upon receipt of billing information and tracked collection progress
Managed and responded to all correspondence and inquiries from customers and vendor
Developed monthly, quarterly and annual profit and loss statements and balance sheets
Relocation Co-coordinator, 01/1999 to 01/2006
North American Van Lines – Regina and Abbotsford
Managed all RCMP and Government moves to strict RCMP and government guidelines
Prepared internal and external communication and managed drivers’ schedules and itineraries
Evaluated claims and Followed up and processed payments for all relocation and storage services
Archives Assistant and Runner, 01/1986 to 01/1999
Evening Echo – England
