Joanne Marie Tabada Jr

Joanne Marie L. Tabada Jr. Purok 5, South Poblacion Maramag Bukidnon Email Address:- Mobile Phone Number:- live:.cid-b753292 (skype) Objective: Highly skilled, customer-centric and well-experienced call center agent with great communication, organization skills, enthusiastic and positive approach to work seeks to establish a career with a company desirous of building a solid team of agents to manage inbound and outbound campaigns. Personal Background Date of Birth :July 1,1987 Place of Birth :Cagayan de Oro Age : 35 y/o Gender :Female Academic Background Tertiary - March 2015 Philippine Countryville College Panadtalan, Maramag Bukidnon Bachelor of Science in Information Technology Secondary -March 2003 Lourdes College High School Macasandig, Cagayan de Oro City Elementary-March 1999 Camp Evangelista Elementary School Camp Evangelista, Patag Cagayan de Oro city Work History Trainee:First Bukidnon Electric Cooperative, Inc. Corporate Planning and I.T Department Anahawon, Maramag, Bukidnon Year : 2014 Customer Service Associate: Convergys First Technopod Building Lakeside Evozone Sta. Rosa, Laguna JULY 2017- MARCH 2018 Answer incoming calls from customers Informed customers about services available and assesses customer needs. Resolve customer concerns effectively and efficiently Communicate with customers about their order including any delays or changes in deliver. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Customer Service Representative:IQOR Governor’s Drive, Barangay Sampaloc 1, Dasmarinas City, Cavite, 4114 MARCH 2018-JULY 2020 Respond to customer inquiries with compassion and active listening  Develop long-term rapport with customers and foster profitable relationships.  Monitor market trends, identify and pursue potential customer leads, and meet sales goals. Opens customer accounts by recording account information. Maintains customer records by updating account information. Outbound Sales Representative:CSS HOMEBASED August 2020- April 2021 Informed customers about services available and assesses customer needs. Doing outbounds calls and cold calling sales closing (end to end) B2B call Outbound Sales Representative: Techcel Homebased April 2021- OCTOBER 20,2022 Informed customers about services available and assesses customer needs. Follow communication procedures, guidelines, and policies Skills Problem-solving skills Organizational skills Time management skills Computer skills Multitasking skills can work consistently without supervision or interruption able to handle rejection well and move on Have interpersonal skills, and comfortable talking to and dealing with people – via phone, email, etc. Organized and has great attention to detail and quality assurance Summary of Qualifications - Team player who is hard working, positive, and open-minded - Passionate about helping others - Passion for learning and self-improvement - Committed to working in a long term position with a lot of growth potential - Someone who is able to work with minimal supervision and still do great work - Willing to learn and improve my skills - no attendance issues is prompt to meetings, and is willing to contribute and share feedback to help their client and other team members. - can go the extra mile for our customers - a solution-driven and provides suggestions whenever there is questions - Someone who does not make excuses and takes ownership of their actions - Someone who is willing to accept constructive feedback and improve to be a better version of themselves . References: ANA MARIA DIZON- Azhiekiele Santos- Maria Munos-