Joanne Kirsten Baron

 JOANNE KIRSTIN BARON CUSTOMER SERVICE REPRESENTATIVE Bago Gallera Talomo District, Davao City, Philippines Customer Service skills Communication skills Content Moderation Time Management Computer literacy Multitasking Attention to details I am a Bachelor degree holder in Business Administration Major in Human Resource Management at the University of Mindanao. I have worked in the BPO industry since 2015. I have been a Customer Care Representative for 3 years and my most recent job is as an Advisor 2 Customer Service mainly a content moderator at Concentrix CVG Philippines from June 2021 to Aug 2024. As a content moderator, I was able to receive 5 certificates of appreciation for having an exemplary performance. I also received a Rockstar Award for my 2023 Quarter 3 performance and because of that I got a promotion as an Advisor 2, Customer Service. College of Business Administration Major in Human Resource Management The University of Mindanao Year Graduated: 2023 Advisor 2, Customer Service / Content Moderator (June 14, 2021 – August 30, 2024) - Moderate ads that’s uploaded in the social media Customer Service Representative RMS COLLECT PHILS, INC - IQOR (JULY 31, 2020 - APRIL 15, 2021) -Customer service representative for an e-commerce company, resolving customer’s concern and inquiries about their orders online. Advisor 1, Customer Service Concentrix CVG Philippines, Inc. (April 24, 2019 – October 16, 2019) -Assisted customers about their prepaid mobile services by activating or troubleshooting their service. Canva ClickFunnels Active Campaign Microsoft office Zoom Google tools Operations Customer Service Representative Alorica Teleservices, Inc. (March 13, 2017 – March 23, 2018) -Resolved customers’ concern/inquiry about their telco service, answer questions about their billing statement. Customer Service Representative Telephilippines, Inc. (October 5, 2015 – March 12, 2017) -Assisted customers by troubleshooting or activating their services like cable, internet, and phone.