Joanne Ibanez

JOANNE Z. IBANEZ Home Address: 1318 Bo. Visaya Street Guadalupe Nuevo, Makati City 1212 - /-EDUCATION: Tertiary school: St. Paul University of Manila (Malate, Manila) Bachelor of Arts: Major in Communication Arts (Yr-) WORK HISTORY: Present Employer: February 01, 2015 - present AQUA-NAUTIC SPECIALIST PTE LTD (Makati, Philippines) AQUA-NAUTIC SPECIALIST PTE LTD (Singapore, Singapore) Position: Sales and Marketing Executive Job Scope:  Market research for existing and new products and services  Market proposal and presentation for the company  Building brand image for our company and clients  Handle events such as trade shows, warehouse sale and contests.  Handles our company social media platform  Handles logistics such as import and export (Singapore office) BURGER KING SINGAPORE: December 2011- March 2012  Trainee Management STARTEK, Business Process Outsourcing (Makati, Philippines) Position: Customer service representative August 2011 - October 2011 Job Scope:  Responsible of new activation for prepaid and postpaid plans  Responsible of educating new and existing customers of our products and services  Responsible of giving solutions to customers and optimize their service  Responsible of doing a credit check standing FIREWIRE MARKETING CONSULTANCY Position: Project Coordinator April 2011-July 2011 Job Scope:  Responsible of conceptualizing ideas for our clients events  Coordinating with suppliers for different events  Preparation for events, meetings and production  Responsible of delegation of work chores, information to the team 24/7 CUSTOMER PHILIPPINES INCORPORATED (Makati, Philippines) Position: Customer service representative March 2010- March 2011 Job Scope:  Responsible of educating customer’s general inquiry  Responsible of giving a one call resolution  Troubleshooting of devices  Coach / entrusted to handle different teams PEOPLE SUPPORT INC. (Makati, Philippines) Position: Customer service representative March 2006-December 2009 Job Scope:  Responsible of assisting flight schedule changes  Educating customer and giving them options  Responsible of coordinating with airlines  Entrusted to handle team  Chosen to coach new hires/ batches  Responsible of local escalations and emails TRAININGS:  Professionalism Course  Communication training  Work administration training ( ACHT computation, statistics, Pivot and CSAT tool)  Excellence bay training  Leadership training  Local escalations training ( supervisor escalations and email)  Global Distribution System  Trained for Universal and Advance Exchanges  Product Information, Marketing, structural training in Singapore and Germany  Product training in Taiwan, Hong Kong, Singapore and Germany. Personal Information: Date of Birth: February 03, 1985 Age: 32