Joanne C. Adalia

CURRICULUM VITAE NAME: Joanne Melody C. Adalia POSITION: Project/Product Manager CONTACT:  Home Address: Block 18 Lot 5 K-14 Street Gate 2 Karangalan Village Cainta Rizal  Number:-  Email:-Work Experience: Communigate Technologies Inc. September 2008 – February 2016 Project/Product Manager Roles & Responsibilities Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.         Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities. Manages day-to-day operational aspects of a project and scope. Reviews deliverables prepared by team before passing to client. Effectively applies our methodology and enforces project standards. Prepares for engagement reviews and quality assurance procedures. Minimizes our exposure and risk on project. Ensures project documents are complete, current, and stored appropriately. Projects Handled and Accomplishments       Closed-Loop Remittance System o Successfully endorsed the project to different Rural Banks People Link Airtime o A licensed project that was able to do airtime project One Pinoy Global o Successfully launched with Smart Telecommunications, Amadeus and ARK Travel Airtime Enterprise MWTRF / MWREL o Successfully endorsed to CTI and Smart sales for local and international selling of airtime project Marco Polo Broadcast Messaging System o Visited Marco Polo Cebu to do project discussion and demonstration to their General Manager and other Marco Polo staff Smart Money Plus o Remittance project that successfully and properly endorsed to Al Ansari Exchange, one of the leading exchanges in the UAE. Novare Technologies, Inc. November 2006 – September 2008 24/7 Support Engineer Roles & Responsibilities Worked with a team that supports Smart Telecommunications Blackberry Solution. Provides both off-site technical support for all Blackberry enabled handhelds and performs daily technical maintenance task. Troubleshoots various problems encountered by the product users and provide easy information source for all client concerns and inquiries.         Responsible for monitoring peak memory usage of Servers on Critical Weeks to ensure processes ran will meet SLA. Performs server check if there are hanging sessions and killing these processes to avoid excessive memory usage. Performing daily maintenance tasks such as Disk Utilization Monitoring, Monitoring table spaces, Server Balancing, checking archive logs, monitoring system performance. Generating Daily Report Logs Incident handling: Resolve issues escalated by 1st level. (ex: data quality issues, long running processes etc.) Responsible for attending to customer’s inquiries Responsible for providing effective 2nd level support, application support, handling incidents escalated by end - users, creation and deletion of users accounts, password resets and access modification. Responsible for creating problem tickets for root cause analysis of Incidents. Ideawurx Inc. August 2005 – October 2006 Documentation Specialist/Assistant Technical Support Engineer Roles & Responsibilities Helps end-users with the use of installed hardware and software systems, and the application of current policies and procedures. Troubleshooting of PC’s, installing programs, on-call technical support, and networking. Projects Handled: MVNO HK (PLDT International Roaming), SMART CAMEL, P5 (Mobile Game for PAGCOR), Smart KID, and CPIN (Centralized Pseudo Intelligent Network)     Provides application support, attending to application issues and client request for data, updating the database (edit, update data in Production), data recovery, data load and system monitoring Performs QA testing before migration into production. Provides documentation for the development of the application & projects. Responsible for monitoring the production servers     Performing daily maintenance tasks such as Disk Utilization Monitoring, Monitoring table spaces, Server Balancing, checking archive logs, monitoring system performance. Performs Disaster Recovery of the production servers  Restart the server then will analyze the cause of the problem  Checks logs and system configurations Gathers all technical information used for a formal description of a project Studies the content and structure of the documents STUDENT TRAINEE (On-the-job-Trainee) Ideawurx Inc. - July to August 2005  Helps in the installation and configuration of production servers and a document specialist TRAININGS ATTENDED DATE June 2008 April 2007 TOPIC Windows Server 2003 Blackberry Certification SPONSOR/LOCATION Novare / DB Wizards Novare Technologies, Inc. EDUCATION Bachelor of Science in Information Technology SCHOOL MAPUA Institute of Technology Sto. Nino de Novaliches School EDUCATIONAL ATTAINMENT DURATION 2002 - - 2002 Secondary Education