Joanne Alvarez

SKILLS - Shopify Set up CRM Handling Supervision / Training Human Resources Management Recruitment / Hiring / Onboarding Work Procedure, VA Guidelines, Contracts, New Hire Walkthrough creation Team tasks update as well as the Management team Email and call follow-ups Basic email set up Social Media Posting Content Writing / Article Writing Blogging / Proof Reading Research Lead / Data Encoding Customer Service Highly organized and detail oriented Tech savvy Works independently Goal oriented Good in multi-tasking Excellent communication skills Call / Phone handling Lead Management / Appointment Setting for Real Estate Investors Schedule Handling / Management for the Acquisitions team (RE Investors) - -• Skype ID:- PROFILE Motivated Virtual Manager – works with integrity, with a successful track for quickly mastering new technologies and software, proficient in Microsoft Office and Google Desktop Applications, resourceful project leader, able to deliver seemingly impossible results on time and on budget. ALVAREZ JOANNE GOPEZ ALVAREZ GOPEZ JOANNE  I excel in financial accounts, e-business applications and have ventured to various fields with my expertise on being a Executive Manager, Human Resources and Hiring/Sourcing Manager, Lead Manager for Real Estate Investors, Virtual Assistant, Appointment setter and Technical Support Representative. [Type your address]  [Type your phone number]  [Type your e-mail address] OBJECTIVE To gain employment in a company or institution with the opportunity to utilize what I have learned in my field of work and to be able to contribute my knowledge and expertise for the growth of your company/institution. 10/31/2016 - Basic configuration / maintenance of systems used by various Real Estate companies like Podio and GlobiFlow SYSTEMS / SOFTWARE PREVIOUSLY HANDLED - Shopify & various shopify apps Podio Globiflow Zoho CRM / Invoice / Email and domain set up and configuration ASANA Base Camp 3 BugHerd WordPress (basic knowledge) TeamViewer Google Drive / Docs / Excel / Forms HubStaff TimeDoctor Others WORK EXPERIENCES ECOMMERCE FREEDOM GROUP Project Based • Managed a team for Shopify Store setup & Management Operations Manager / Executive Assistant – April 2017 – August 2017 The employment that I was just with was for several Shopify store projects. I was hired as the project manager initially but was promoted to being the Operations Manager after a month where in aside for being the Executive Assistant to the CEO, COO & CMO, I also managed a team of 6 full time VAs and 3 contractor VA. My tasks consisted of but not limited to the following: - Job ads placement - VA sourcing and filtering - Initial & final interviews for the 2 product researchers - Initial interviews for the rest of the VAs - On boarding of the VAs we hired - Project Coordination - Checking of all works submitted by each of the VAs 2 10/31/2016 SYNERGETICS / BUY STYLISH WATCHES / THE RIDE OUT Project Based • Shopify Set up, Management and Facebook Ads Creation Team Leader • March 2017 – Present I am currently freelancing for this client to set up his Shopify site, as well as do sourcing and Facebook ads. He initially hired me to test things for just a week and have given me training manuals and videos to watch under Techademics, owned by Chris Record. After presenting my notes, he hired me to continue setting up his Shopify site and this is an ongoing part time project at the moment. I must say this is a fresh, new training and I now have things to compare to and more options to execute on my client's and would be Shopify clients to better drive traffic to the site and generate more sales. GIFTGENIUS.SHOP / BESTCHOICE.DENTIST Project Based • Shopify Set up, Management and Facebook Ads Creation Team Leader • March 2017 – June 2017 I was initially hired to manage a team that my American client was supposed to build from the Philippines. However, as he saw fit, he only hired me and one more person who would manage the web development. He then deviated from the original plan of building different websites for Coaches, to having his own Shopify Website. I had to undergo extensive self training via watching all of Adrian Morrison's videos and live webinars to learn this and have built www.giftgenius.shop, both its back and front end. Adrian Morrison is a 6 figure owner of several Shopify sites with different niches and gave his own case studies for items that have proven to drive great and correct traffic (target market wise) to a given Shopify site. (Please check his sites for reference: http://www.adrianmorrison.com/ https://www.facebook.com/adrianmorrisonofficial/) I have also learned how to set up and handle several, sales driving apps: • • • • • • • Better Shipping Oberlo Pillow Profit Xporter Cart Abandonment Pillow Profit (PoD) Pixel Magic 3 10/31/2016 BLUE STAR STEEL USA – PHILIPPINES Executive Assistant - Housing / Construction materials worldwide supplier Executive Assistant • September 2016 - March 2017 Hired as the Executive Assistant, my role was more than just being a VA. My former American client who was from Hawaii, travels to the Philippines where I am from, China – where his main warehouse and production location is, and Korea where he has got another office for his other company. From being a VA, he took me in full time as an actual Executive Assistant, working at his rented condo / office whenever he is in the country. Job designation included but not limited to: - Composing and responding to emails Reaching out to potential business partners via emails and phone calls Setting up meetings between either him or myself and potential business partners for a mutually beneficial JV (Joint Venture) Created e-flyers for email blasting Creation of various documents, spreadsheets, presentations, whiteboards, power point presentations Executive calendar management and organizing schedules and remining him of daily activities we have Prepared spreadsheets for all his account info / contacts from the four countries he frequent to Created and updated CRM data Recruitment (Sales representatives / Lead gen) Handled work hours and payouts of the team here in Philippines Other Assistant tasks ONOMA INC – Project based - Website Development / hosting company Executive Manager  June 2016 – August 2017 Hired as the Executive Assistant to the CEO, I was promoted the Executive Manager's position after being able to show my skills set to my former employer. Job designation included but not limited to: - Recruitment: Hired fit candidates for both the Admin (Lead Generation) and Marketing (WebDev Team and SEO Team) 4 10/31/2016 - - Created Work Procedures, VA Guidelines, Contracts, Hiring and Onboarding, New Hire Walkthrough, updating Team Tasks, Managing Management's Tasks, Lead Scrubbing Email blasting using Smore flyers WordPress, more specifically content writing and blogging Social Media Postings with graphics and links, redirected to the main Website Payroll – handled and managed each VA’s work time and submitted reports on a bimonthly basis for salaries to be released HEATHROW MEDIA GROUP - Website Development / hosting company Human Resources Manager / Recruiter  December 2014 – February 2016 Personal Assistant to the CEO - December, 2014 - managed the client's daily schedules, as well as the incoming and replies to emails and phone calls, minutes of the meeting, chat logs and client updates Promoted to Client Liaison - February, 2015 - Acted as the POC (Point Of Contact) between the company and the client - Took note of the client's requests and directions - Updated clients on the on-going project that time, how the website is coming to life, etc - Minutes of the meeting – made sure these are all noted for us to refer back to when needed Promoted as HR Recruiter / Manager - February, 2015 - same time I was given the honor to oversee and manage the three projects we had AS RECRUITER - Created, posted and managed all the job postings for various job designations on two online websites - Initiated contact with each applicant and conducted initial interview / screening - Endorsed qualified applicants for final interview to the designated Final Interviewer or Department - Prepared, managed and maintained Employee Profiles - Conducted on boarding and final hiring decision of each applicant AS HUMAN RESOURCES MANAGER - Prepared, Documented and Implemented both Employment Contracts for the present employees and new hires, revisions and addendums made to suit the various job designations - Prepared, Documented and Implemented Revised Company Guidelines and Policies - Prepared, Documented and Implemented HR on boarding Guidelines and Processes - Prepared and Conducted Employee Exit Interview 5 10/31/2016 CITISCAPE INVESTMENTS - Real Estate Investment company Lead Manager / Virtual Assistant / Trainer  March 2010 – September 2014 • Made out going calls to prospective buyers and sellers, sealing appointments between them and my acquisitions team in order to start working out in buying or selling wholesale / retail properties • Followed up on appointment schedules - made sure the client is not going to be inconvenienced with the appointment set – doing this also made sure I could save the appointment for another date should there be changes on the client’s side instead of losing the chance to personally discuss business with them • Followed up on contracts made between the acquisitions team and the seller either through phone call or email Out of my actual job descriptions, and on my free time I helped my former client with various tasks: • • Mentored other VAs of my client for proper call handling and appointment setting Basic configuration and maintenance of what most RE clients use as system like Podio / GlowbiFlow for several of his companies CONTACT AND PROFILE DETAILS Skype ID:-Email Address:-Video recording of my first VA application Tony Robbin's DISC result Tony Robbin's VALUES result 6