Joannaver A. Cabrera
15 San Pablo St
Bagumbayan, Quezon City
Tel. (632)-
Mobile: (0917)-
Email:-
OBJECTIVES
To take part in a prestige company which value its employees. To pursue a career which will help me grow intellectually, emotionally and socially and which will mold my potentials.
EDUCATION
Tertiary:Centro Escolar University-
Course: Graduate of Bachelor of Science in Business Administration Major in Business Management
Secondary:Camp General Emilio Aguinaldo High School-
Primary:Aguinaldo Elementary School-
QUALITIES AND CAPABILITIES
Patient, persistent, and task-oriented
Quick learner
Respond positively to challenge and capable of turning rejection into motivation
Can work efficiently with minimum supervision
Honest, trustworthy and hard working
PERSONAL INFORMATION
Birthday: November 7, 1984
Birthplace: Bagumbayan, Quezon City
Status: Married
Religion: Catholic
Citizenship: Filipino
Language: English, Filipino
WORK EXPERIENCES
Business Switch Philippines
Senior Customer Experience Officer
April 2016 – present
ATO Liaison Officer includes daily liaison with the Australian Tax Office to ensure securing, reactivating and updating ABN applications, TFN applications and customer enquiries. Securing Australian Company Number’s (ACN). General data entry, managing customer files and resolving application discrepancies.
Managing a team of up to 8 Customer Experience Officers in Manila whilst directors were located at alternative office (SYD). Resolving customer complaints, motivating team members, resolving conflict, recruitment and induction, organizing courses, constant liaison and updates with directors on performance management.
ANZ Bank Philippines
Personal loan banker/Sales Consultant
June 2015 – April 2016
Achieve assigned sales targets through outbound calls in order to contribute to the sales volumes / revenues. Develop new markets and customers within the assigned territory to enhance sales volumes/ revenues to increase sales acquisition in retail banking by offering Personal loans.
Interview applicants to determine financial eligibility and feasibility of granting loans. Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process. Operate in compliance with laws and regulations and adhere to lending compliance guidelines.
CONVERGYS PHILIPPINES INC.
Customer and Sales Representative
May 2012 – Feb 2015
Makes telephone calls and promotes, sells, and secures orders from existing and prospective “Virgin Mobile Australia” customers through a relationship-based approach. Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs. Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
BAKASYUNAN RESORTS, HOTELS & CONFERENCE CENTER
Marketing Officer
January 2012 – April 2012
Oversees the company’s marketing campaigns both internally and externally and plays a key part in communicating the organizations marketing message. Preparing, planning and project managing the publication of all publicity material to maximize brand promotion. Creating marketing campaigns and working with the company's external PR agency to see them executed. Creating and developing new innovative ways to communicate the company message to their existing customers. Contributing to the annual sales and marketing plan. Planning and project managing marketing events and evaluating their success. Evaluating the effectiveness of all marketing activity
EASTWOOD RICHMONDE HOTEL
F&B Administrative Supervisor
Sept 2010 – Oct 2011
Responsible in providing an excellent and consistent level of administrative support and to assist in running the administrative aspects of F&B operations. Make sales projection, setting up sales quotas and performance milestones for various sales and marketing activities to drive the company’s revenue and growth up. Promote and raise the client awareness thru active social networking by uploading latest pictures and events, flyers, brochures and PowerPoint presentation.
FERN INC
Training Assistant
Aug 2009 – Feb 2010
It is a multi-level marketing company where we conduct seminars to it’s members regarding the business, explaining the marketing plan, answers general inquiries and doing some clerical works.
Assisting with the scheduling of training sessions, and booking. Notifying all relevant parties. Taking responsibility for ensuring all training rooms or venues, equipment, catering arrangements, and other requirements are booked up or canceled in advance. Keeping data of training suppliers, training materials, training records and files up to date. Recording all staff’s training attendance. Providing general admin assistance and support for the training manager, trainers
SITEL PHILIPPINES
Customer Service Associate
Dec 2007 – Feb 2009
Answers general inquiries for our Australian customers about their flights, assisting them to book change or cancel their flights
TELEPERFORMANCE
Technical Support Representative
June 2007 – Dec 2007
Troubleshoots the problem of our customers about their telephone lines.
MERALCO
Customer Service Representative
June 2005 – June 2007
Assisting all customers about their needs and problems about their electricity.
SPECIAL SKILLS
Knowledgeable in Computer Paticularly in Microsoft Office.
Understands SEO
CHARACTER REFERENCES
*Available upon request*
