Joannah Lyn Tisang

JOANNAH LYN C. TISANG - Blk 70 Lot 6 Brgy. San Juan Dasmariñas City, Cavite, Philippines -www.linkedin.com/in/joannah-lyn-tisang-657bb8254 SKILLS Lead generation specialist Cold calling Administrative task (email and text marketing) Expert in CRM management with Data Entry Customer Service Representative Logistic specialist (track & trace) Basic knowledge in SMM (scheduling post, marketplace and basic video editing) ABOUT ME Accountable and service-oriented knowledgeable in handling customer relationships, well trained in handling customer requests and complaints, and also can work under pressure, maintaining the management in every task given for efficient and fast positive results. WORK EXPERIENCE General Virtual Assistant ( Lead Gen, Cold Calling, Disposition, Email and Text Marketing Campaigns) Conduct research to identify new leads and potential new markets. Use various tools and databases to generate qualified leads for the sales team. Develop and execute targeted TOOLS Hubspot, ReadyMode, Flipforce Slack, Google meet, Capcut Canva, Googlesheet Zoom MS Teams Mojo, Smart Dialer LinkedIn Sales Navigator outreach campaigns (via email, social media, phone, etc.). Maintain and update CRM with detailed and accurate information about leads. Qualify leads through calls and email to assess their needs and interest. Experienced with REI (text and email management campaign.) Disposition Market the property to buyers and investor lists, respond to buyers inquiries. Schedule and coordinate property showing. Social Media Management (Project Base) January 2025 - June 2025 Content Scheduling using Facebook and LinkedIn EDUCATION Post Engagement - Like, reply to, or react to comments. TERTIARY DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY Associate in Office Information Management 2010 - 2011 Monitor likes, shares, and follower growth. SECONDARY DASMARINAS NATIONAL HIGH SCHOOL 2004 - 2008 PRIMARY SAN MIGUEL ELEMENTARY SCHOOL - Respond to direct messages and inquiries professionally. Marketplace Posting Customer Service Representative ( Iparcel Plus Express Courier- DHL, FedEx, Aramex) 2018 -2022 Customer assistance and inquiry handling. Package receiving, transactions, and inspection. Export documentation management. Reporting, inventory maintenance, and query response. Coordination of international and local shipments. Organization of meetings and negotiations with clients. Focused on maintaining customer service excellence. Giving updated rates and promos INVENTORY CLERK/ ADMIN ASSISTANT - House Technology Industry (Feb. - August 2014) Generate reports/inventories regularly. Manage stocked items, deliveries, and returns. Maintain production records/files. Organize the Data Monitoring REFERENCE ELENA C. VILLANUEVA Virtual Assistant/ Customer Service and Sales Board daily. Admin Assistant - Datamex Institute of Comptuter Technology 2014 Maintain and update students file in Database. Handling enrollees, attendance and report card data. Communicate with parents regarding school events or other issues Assist with the collection of tuition, activity fees, or lunch payments.