Joannah Dioneda Lacorte

JOANNAH LACORTE VIRTUAL ASSISTANT/EDUCATOR EXECUTIVE SUMMARY I am a professional with experience in language teaching, customer service, and social media management. I bring a unique blend of skills and expertise to every role I undertake. CONTACT ME --1095 Lirio Street Barrio San Jose Tala Caloocan City, 1427 Manila, Philippines joannah lacorte EDUCATION University of Caloocan City 2015 - 2019 Bachelor in Secondary Education Major in English Equipped with a comprehensive understanding of language. acquisition and literature analysis. Proficient in developing weekly. learning plans to engage students and foster language proficiency. Adept at creating dynamic learning environments to enhance students' language skills. Experienced in implementing innovative teaching strategies to facilitate effective communication and critical thinking. Possessing expertise in curriculum development and student-centered instruction to promote academic excellence in language learning. WORK EXPERIENCE Senior High School Teacher Immaculada Concepcion College August 2022 - February 2024 (Full-Time) Experienced in integrating technology into Senior High School lessons to enhance student learning and prepare them for future challenges. Teaching and handling diverse students. Creating Learning Plans Creating PowerPoint Presentations for specific topic/lesson. Engaging with the students professionally by resolving their different concerns. Handling school reports and various documents related to student learning. KYC (Know Your Customer) Analyst Asticom Technology Incorporation August 2020 - May 2022 (Full-Time) Verifying customer identities and ensuring compliance with regulatory requirements. Conducting thorough customer due diligence to mitigate risk and prevent fraudulent activities. Reviewing customer documentation and conducting background checks to maintain accurate records. Analyzing customer profiles and detecting suspicious behavior or transactions. Committed to upholding the integrity of financial institutions by maintaining strict adherence to KYC policies and procedures. Assists B2B companies in recognizing and monitoring any risk linked with customers. WORK EXPERIENCE Customer Service Representative(Order Taking) Inspiro Relia Incorporation October 2019 - January 2020 (Fixed Term) Processing customer orders and addressing inquiries promptly. Managing high call volumes and ensuring customer satisfaction through efficient order processing. Multitasking and handling complex orders with precision. Providing exceptional service, adept at upselling and cross-selling additional products to customers. Resolving order-related issues and ensuring timely delivery to customers. CORE COMPETENCIES As a Social Media Manager Managing Social Media Accounts Content Creation/Writer Editing Photos/Vlogs/Reels Scheduling Posts Creating a Social Media Analytics Report Monetization As a Virtual Assistant Administrative Support Real Estate Support Bookkeeping Scheduling Appointments Managing Emails Organizing Files and Documents Creating Presentations Conducting Research Coordinating Meetings and Events Technical Support Writing Memos and Reports Drafting and Proofreading Documents Research Assistance Calendar Management Travel Arrangements Book Ghost Writer Creating/Assisting Online Course As a Customer Support Answering Phone Calls Chat/Email Support Order processing As an Educator Instructor/Facilitator (K-12) Tutoring Proctoring Coaching Lesson Planning Creating Presentations Creating Activities/Quizzes/Exams VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.