Joannafel Dawal
Philippines
linkedin.com/in/joannafeldawal
EDUCATION
Associate Degree in Computer Programming
Ernesto R. Concepcion College of Arts and Technology
11/2004 – 05/2006
Bulacan, PH
Bachelor of Science in Commerce
Dr. Yanga's Colleges, Inc.
06/2004 – 10/2004
Bulacan, PH
PROFESSIONAL EXPERIENCE
General Virtual Assistant
Independent Contractor
Managed professional email correspondence, prepared documents, and
performed accurate, confidential data entry.
Coordinated virtual meetings, events, and meet-ups via Zoom and Google
Meet, including scheduling, sending RSVPs, taking notes, tracking action items,
and following up.
Conducted research on companies, people, and topics to support executive
decision-making and content preparation.
Oversaw social media management, content scheduling, and audience
engagement.
Maintained calendars, scheduled meetings, and coordinated travel
arrangements.
Assisted with recruitment tasks, including job posting, candidate screening, and
interview coordination.
Supported job application submissions and other administrative tasks.
01/2025 – 09/2025
US and UK - Remote
Business Development Manager
Wulibrary Inc.
Identified new business opportunities and market trends to drive company
growth.
Followed up on leads to convert prospects into customers and managed deals,
pricing, and contracts.
Developed and executed strategic plans to achieve long-term goals.
Served as executive assistant to the CEO, managing calendars, scheduling
meetings, and coordinating hotel and travel arrangements.
Assisted in preparing reports, presentations, and communications to support
executive decision-making.
09/2024 – 12/2024
Marilao, Bulacan
Senior Operations Analyst
HUKL Investments OPC
Analyzed data to provide actionable recommendations for operational
decisions.
Compiled and assessed statistical information from internal databases and
other resources.
Collaborated with on-site personnel to gather performance metrics and
maintain accurate records.
05/2024 – 07/2024
Malolos, Bulacan
Operations Supervisor
Sterling Global Call Center
Led daily operations, ensuring efficient service delivery and adherence to key
performance indicators.
Managed a team of team leads and agents, overseeing workforce scheduling,
recruitment, onboarding, and performance.
06/2017 – 04/2024
Marilao, Bulacan
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Prepared and presented detailed operational reports, including weekly and
monthly business reviews, to senior management and during client meetings
to support decision-making.
Served as primary liaison with clients, maintaining strong relationships and
ensuring smooth operational workflows.
Implemented process improvements to increase efficiency, accuracy, and team
productivity.
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Lead Generator
AsianEuro Lead Generating, Inc
Conducted lead generation, outreach, and follow-ups to convert prospects into
opportunities.
Supported business development by preparing proposals, managing deals, and
negotiating contracts.
10/2016 – 05/2017
Pasig, City
Learning and Development Associate
Axis BPO
Designed and delivered training programs to improve employee performance.
Conducted needs assessments and implemented targeted learning solutions.
08/2011 – 06/2012
Pasig City
Healthcare Team Lead
Sure Access Solutions
Led a team providing patient support for diabetes and respiratory care
products, ensuring high-quality service and patient satisfaction.
Verified insurance coverage, resolved patient inquiries, and coordinated home
delivery of medical supplies.
Monitored team performance, provided coaching, and ensured adherence to
company protocols and compliance standards.
Acted as a point of contact for escalations, maintaining strong relationships
with patients, caregivers, and internal stakeholders.
10/2009 – 05/2010
Pasig City
Team Lead
Global Sky, Inc.
Managed lead generation efforts for Target Marketing Intelligence, Inc.,
reaching out to businesses of all sizes to identify prospects planning to relocate,
expand, or construct new office facilities.
Ensured the team remained productive, efficient, and motivated.
Provided coaching and mentoring to team members to enhance performance.
Motivated the team to achieve organizational goals and meet targets.
06/2007 – 08/2009
Pasig, City
Customer Service Representative
One Global Contact Center
Provided customer service and support, ensuring high client satisfaction.
Handled sales for web design and SEO services, assisting clients in selecting
solutions tailored to their needs.
01/2007 – 05/2007
Pasig City
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SKILLS
Leadership & Team Management
Team motivation, coaching, and mentoring
Achieving organizational goals and targets
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Customer Service & Communication Skills
Handling inquiries, maintaining client satisfaction
Sales and upselling (web design, SEO services)
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Technical & Administrative
Microsoft Office Suite (Word, Excel, PowerPoint)
CRM systems, data entry, record keeping, database management
Social media management and scheduling
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Sales & Marketing
Lead generation, prospecting, client outreach
Target marketing, product/service promotion
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Other Skills
Time management, organization, problem-solving, multitasking
Quick learner of new software and tools
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SUMMARY
Experienced Operations and Business Development professional with 15+ years in leadership, client
support, and process optimization. Skilled in data analysis, reporting, training, and project management.
Recently expanded into Virtual Assistance, supporting executives with administrative, scheduling, and job
application tasks.
