- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 35 years old
- Location:
- Quezon, Manila, Philippines
- Experience:
- 7 years
Joanna Rose P. Aranzanso
0439 Bldg. B, 3rd Flr. Unit J, Bonifacio Compound,
Camp Greazar St., Brgy. Bagbag, Quezon City-
OBJECTIVES
To seek challenging position where I could utilized the diversity of my acquired experience and demonstrate a high level of motivation with the opportunity to develop a career for a personal growth.
To be a part of a progressive company that has a high regard to people.
PROFILE
Flexible with the ability to influence individuals and build an effective team with persuasive and enthusiastic approach.
Dedication and commitment to work on own initiative, adapting quickly and effectiveness on different task.
Ability to build rapport with people to encourage trust and confidence.
Hardworking, responsible and patient person who can cope up with everyday responsibilities assigned.
Can handle relevant issues affecting customer service positive results.
WORK EXPERIENCE
Customer Service Representative– March 13, 2015- April 1, 2017
ALORICA
3 Cyberpod Centris, Eton Centris cor. Quezon Avenue,
Diliman District, Quezon City
Telco Account {SCUBA and LARGO}
Duties and Responsibilities:
To make sure that the customer understands their billing statements.
To educate customers about the fees, overages, outages, and other charges that are reflecting on their billing statements that they are not aware off.
To ensure that the customer is getting the service that they are paying for.
To make sure that the customer experience is more than satisfactory.
Financial Account {Barclays}
Duties and Responsibilities:
To investigate the charges that the customer is disputing under they’re credit card.
To gather information about the transaction that they had with the merchant.
To protect customers against fraud charges.
To ensure that the customer is not being charge of a transaction or merchandise that they are not aware off.
Customer Service Representative– June 10, 2013- March 10, 2015
TELETECH
BLDG. H, UP Ayala Land Techno Hub,
Commonwealth Ave., UP Diliman, Quezon City
Financial Account {Bank Of America}
Duties and Responsibilities:
To update and provide the customers banking information.
To ensure that the customer is able to use their debit cards when travelling abroad.
To perform transactions for the customer.
To assist and teach customers on how they can navigate or troubleshoot their online banking account.
To explain to the customers the fees that are being charged on their account.
Customer Service Representative- February 11, 2010- April 25, 2013
CONVERGYS
Delta BLDG., UP Ayala Land Techno Hub,
Commonwealth Ave., UP Diliman, Quezon City
Order Taking Account {Macy’s & Bloomingdale’s}
Financial Account Tier 2 {GE Capital Retail Bank}
Chat Support for Technical Assistance {Comcast}
Duties and Responsibilities:
To provide specific and accurate result for the customers’ convenience.
To make sure to use all proper resources to be able to fix customers issues.
To provide options and educate customer for future reference.
To provide a quality service.
Cashier and Gaming Assistant- August 2007- November 2007
E-Games, Philweb Corporation
Duties and Responsibilities:
In charge in assisting the customers on how to operate the games.
To make a daily sales report.
Troubleshoot and maintenance of the computers.
EDUCATIONAL BACKGROUND
System Technological Institute S.T.I.
Quirino Highway, Novaliches, Quezon City
Bachelor of Science in Business Administration {Management}
SY:-
Bagumbong High School
Rainbow Village, Bagumbong, Caloocan City
SY:-
Sta. Elena Elementary School
Constellation Subd., Zabarte Rd., Quezon City
PERSONAL INFORMATION
Date of Birth : April 23, 1990
Nationality : Filipino
Religion : Born Again Christian
*Character Reference available upon request.*
