Joanna Petronijevic

Hi!
First of all I would like to say I have a Bachelor’s degree in English and Spanish languages from Faculty of Philology. Therefore, I possess an advanced level of knowledge of both English and Spanish and a great deal of experience in both spoken and written communication in these two languages. I would like to mention I possess Cambridge certificate from British Council for an advanced level of English knowledge.

I have 2 years of experience working as a part-time Online English tutor so I’m using it on a daily basis.
Furthermore, I was working in the multinational company Transcom Worldwide for 2 years as a customer support representative with Spanish and English. Therefore, I have a lot of experience in customer service and doing office tasks as well as working in an international environment. I developed the ability to learn and memorize a significant number of data and information. Thanks to the numerous courses and trainings, I have gained experience in the project management, teamwork, intercultural management, and in conflict resolution.

I developed my organizational skills through time management, problem solving, fast and adequate reacting, realizing the needs of clients and meeting their requirements successfully. My previous experience influenced on developing high quality communication, responsibility towards working, accuracy and building team spirit. Also, I learned to perform assignments and take decisions according to my authorization. In addition, I was also performing recruitment processes, market and Internet research, cold calling and quality control when necessary. So I’m used to multi tasking.

All in all, I am responsible, organized, communicative and willing to work as a team player as well as an individual. I have a desire for further training and gaining experience, if possible, in a field of administration, customer service and human resource.
My huge experience, energy, enthusiasm and motivation to work hard and build further my skills will make me a good candidate for some previously mentioned positions. Really hope to get the right opportunity.

For all the information I am at your disposition.
Thank you for your consideration.
I look forward to hearing from you soon.