Joanna Perez

Hello! I’m Joanna, a passionate ESL teacher and experienced customer support representative with a strong background in communication, education, and client care. I believe in the power of clear communication—whether it's helping a child pronounce their first English word or assisting a customer with a timely solution.

As an ESL teacher, I’ve worked with learners of all ages, from young kids just starting out to adults seeking to improve their fluency. I specialize in teaching speaking, reading, and pronunciation in a way that’s fun, interactive, and easy to understand. I create engaging lessons that help students build confidence and use English naturally. Patience, creativity, and encouragement are my go-to tools in the classroom.

In addition to teaching, I have solid experience as a customer support representative, handling phone, chat, and email interactions. I’ve worked in fast-paced environments where quick thinking, problem-solving, and a calm, friendly tone were key. I pride myself on being reliable, detail-oriented, and professional while also making every customer feel heard and valued. Whether dealing with tech issues or basic account questions, I aim to leave customers satisfied and supported.

I enjoy working remotely because it allows me to connect with people from different cultures and backgrounds, all while delivering high-quality service and instruction from the comfort of home. I’m tech-savvy and comfortable using a wide range of tools to support both teaching and customer service, such as Zoom, Google Workspace, and CRM platforms.

What sets me apart is my ability to adapt. Whether I’m helping a child learn English for the first time or guiding a customer through a challenge, I adjust my approach based on their needs. I’m dependable, easy to work with, and always eager to improve.

If you're looking for someone who communicates clearly, teaches with heart, and supports with care—I’d love to work with you. Let’s connect!