Joanna Mendoza

Joanna Mendoza An enthusiastic professional with hands- on experience in Airport Operations Management. Has an extensive background in Customer Service as a Passenger Service Agent in Thai Airways Philippine and in the BPO industry as a Sales Representative. Strengths include interpersonal skills, prompt handling of customer’s requests and complaint resolution, skilled multi-tasker, and has an ability to work in a cross – cultural setting. -- EDUCATION Bachelor's Degree Philippine State College of Aeronautics 06/2014 - 04/2018, Pasay City, PH Courses Antipolo, Philippines 15 July, 1998 AB Aviation Major in Tourism Secondary Education Antipolo Faith Christian School 06/2002 - 04/2014, Antipolo City, PH instagram.com/anjaamendoza SKILLS Flexible Team Player Bi-lingual Multi – tasking WORK EXPERIENCE Customer Service Executive Floship Limited 06/2020 - Present, Hongkong is a tech-powered, eCommerce Fulfillment company based in Hong Kong that offers end-to-end solutions for cross-border eCommerce businesses. Achievements/Tasks Provides knowledgeable answer to Customers through Help Scout platform. Fast learner Excellent organization skills Knows how to work well in high pressure Detail Oriented Follow up on orders and liaise with customers. Coordinating with couriers and warehouse for the tracking of orders. Customer Service Representative & Inbound Sales Representative Quantrics Enterprises Inc 09/2019 - 06/2020, Taytay City, PH A wholly owned subsidiary of Canada’s leading telecommunications company, providing in-house captive call center. Achievements/Tasks Provide outstanding customer service and support by resolving telephone inquiries from customers. LANGUAGES Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us. Provide Technical solutions to their service. English Native or Bilingual Proficiency Filipino Native or Bilingual Proficiency Passenger Service Representaive PAGSS (Thai Airways Philippines) 06/2018 - 09/2019, Operational departments ensure that day-to-day airline operations are handled in an efficient manner. Pasay City, PH Achievements/Tasks Provides assistance and related customer services at the counter and boarding gate. Performing meet and greet, check – in, aircraft boarding and deplaning, ticketing, baggage service, and providing connecting flight information. Handling passenger's needs and flights. CERTIFICATE Dangerous Goods Awareness Category 9 (06/2018) Philippine Civil Aviation Regulations Passenger Asssessment, Imposter Detection, Forgery Detection Skills and Acceptable Documents for passengers travelling to the United Kingdom (08/2019) Immigration Enforcement International Australian Entry Documents: Australian Passports and Visas Advance Passer Processing, Impostor Detection and Passenger Assessment (07/2019) Australian Airline Liason Officer REFERENCE/S Available upon request