Joanna Marie Te

Joanna Marie Te : Lapu-Lapu City, Cebu, Philippines : - :-: https://www.linkedin.com/in/joanna-marie-te-aaa53671/ : joanna.marie.te PROFILE I am a Virtual Assistant with sales, marketing, customer service and administrative background and hands-on experience as a Regional Sales Manager for a B2B company with a Bachelor’s Degree in Entrepreneurship from the University of San Carlos. SKILLS & TOOLS • • • • • • • • • • • Sales and Marketing Customer Service Cold-calling Email Marketing Personnel Training Inventory Management Office Management Skip Tracing Lead Generation Transcription Research • • • • • • • • • Microsoft Office (Word, Excel, Outlook, Powerpoint, Visio) Google Suite (mail, drive, docs, sheets, calendar, meet) Hubspot Podio Dropbox Slack Skype Dialpad Kixie PROFESSIONAL EXPERIENCE Freelance Virtual Assistant • • Dec 2019 – Present CRM Manager for an Atlanta-based Real Estate Wholesaler • Responsible for setting up and maintaining information in Hubspot (prior to migrating from Podio) • Generating and Skip Tracing Leads • Ad-hoc Research Tasks for the owner • Hiring and Training of new personnel • Coordinating with business partners, contractors, suppliers • Setting up meetings for the owner Virtual Assistant for a Florida-based Construction Company • Coordinate with suppliers for quotes, invoices, and delivery of goods/services • Pay Utility and other bills and coordinate with utility companies for connecting/disconnecting service • Fill out and sign documents/quotes/contracts for General Manager • Assist clients with warranty claims against purchased houses • Ensure tasks are being completed according to project schedule • Coordinate with city government for permits and notices of violations • Place ads for properties for rent/sale PROFESSIONAL EXPERIENCE • Partnership Coordinator for a Chicago-based Tech Start-up • Cold-calling leads to set up a demo • Sends out calendar invites, meeting links, and reminders for booked demos • Puts together email marketing content and send out to leads via Hubspot • Responds to incoming calls and emails from clients and potential clients • Transcriptionist and Proofreader • Transcribe audio recordings • Proofread transcriptions by other team members Regional Sales Manager at Hotel & Spa Essentials, Inc • • • • • • Apr 2013 – Nov 2019 Develop annual, quarterly and monthly goals and action plans with the rest of the ExeCom, which details activities to follow in connection to managing time, productivity and meeting or exceeding the sales quota Responsible for setting up the Regional Office and Warehouse which supports the clients in the Visayas and Mindanao region Key decision-maker for company-wide strategic plans, new product development and expansion of product portfolio Responsible for the forecast, inventory, and logistics of stocks in designated region Recruit, organize, train, and manage staff towards achieving company goals Oversees the profitability of the branch through increased sales and reasonable operating expenses Program Control Services Specialist for Accenture, Inc • • • • • • Jan 2012 – Apr 2013 Best People Awardee for FY 2012 Value Creator Awardee for FY 2013 Project Management Support for Infrastructure Outsourcing (IO) Mobilization Projects to help ensure project readiness for Go Live. Responsible for testing of MSExcel tools and macros used for the Go Live Checklist Facilitates and documents meetings for T-90, -60, -30, and Pre-Go Live Ensures that meeting MSPowerPoint presentations prepared by the team members are accurate and accomplished on time Management Trainee for Automatic Centre • • • • Jun 2011 – Nov 2011 Primarily responsible for increasing overall branch sales Ensures the product merchandising and display helps achieve increased sales Set sales quota for sales staff Responsible for inventory management Shift Supervisor for Starbucks Coffee Shop • • • • • • • Oct 2009 – Apr 2011 As Certified Barista Trainer, I am responsible for training all new hires and ensuring they practice the standards set by the company As Certified Coffee Master, I am an ambassador of the company for its passion for coffee and share coffee knowledge to colleagues and customers Primarily responsible for scheduling and manpower allocation for the store Helps in forecasting and management of inventory Manages partners in the shift, ensuring there are no bottlenecks in the service and customers’ expectations are managed Ensures sales targets are reached through upselling, and good merchandising practices Prepares drinks and orders to standard PROFESSIONAL EXPERIENCE Customer Service Representative for Sykes • Customer Service Representative for Convergys • Jul 2009 – Feb 2010 Takes incoming calls from customers who have product inquiries, assists with mobile phone top-up, payments, and basic phone trouble shooting Apr 2008 – Jan 2009 Takes incoming calls from policy holders who have questions about their policies and billing, provides copies of insurance cards, adds/removes automobile to existing policies EXTERNAL LINKS Audio Recording • https://drive.google.com/file/d/1KZTI4z2xVY_wkntbCBTBnq7ZBubxW8bc/view?usp=shar ing Graphic Design and Editing with Canva • https://drive.google.com/file/d/1jet0OyaYMGPaqP4Wi_t7otTVPuHAr1PD/view?usp=sh aring • https://drive.google.com/file/d/1so8wUjre-kglOz0nXHBIxra9eYNde1E/view?usp=sharing • https://drive.google.com/file/d/1VVYsp8_Fm4tFh5xNXgPuxHSyQUay_Bd2/view?usp=sh aring