Joanna Marie Palmares

Hi, I'm Joanna Palmares, and I'm delighted to share insights into my career background and the advantages I can bring to your business.

I have accumulated approximately two years of experince in the call center industry, serving as a Customer Service Representative accross diverse accounts, including retail, telecommunicatons, and life insurance.

I'm currently employed at Patra Corp LLC as a Virtual Assistant and I truly value my role because it has helped me continue building my skills and professionalism. At the same time, I’ve learned how to manage my time efficiently and stay organized, which allows me to take on additional work responsibly.) My account focuses on non-life insurance, and work directly with the client. We communicate primarily through Microsoft Teams and Gmail, and the AMS (Agency Management System) I use is Hawksoft 6 and Outlook.

My main responsibilites include:

Data Entry( creatng accounts in AMS, updating client information)

Quoting insurance policies

Sending emails such as Cancellation Notices and offer to prospects.

Processing endorsements like Change Auto, Home Change, and Mortgage Change.

Managing checklist and Claims

Downloading and uploading files in Hawksoft

Open in Full time & Part time job.

I consider myself an organized, patient, and hardworking individual with a positive attitude. I am open to training opportunites and eager to expand my knowledge.

I hope to be given the opportunity to contribute to the success of your company.