Joanna Marie Llagas

JOANNA MARIE LLAGAS MEDICAL VIRTUAL ASSISTANT A freelance virtual assistant who is proficient in handling administrative projects, including but not limited to: document creation, data entry, and customer service. Can work one-on-one with small businesses to provide flexible and affordable administrative support. EXPERTISE Customer Service Email Marketing Appointment Setter Patient Scheduling Orders follow-up Prescription refill Insurance verification and eligibility Prior Authorization and Telehealth EXPERIENCE Virtual Assistant | Vero Beach Neurology Feb 2024 - Nov 25, 2025 Answering Inbound calls Appointment Scheduling Fax for referrals Rescheduling appointment Authorization Refills Rx Outbound calls Quality Assurance Analyst | Cold Caller for MEDICARE | Call Care Solution Jan 2012 - December 2016 Calling leads with Medicare insurance Qualifying leads into Sale Provider Coordinator | ANTHEM BCBS February 2021 - March 2022 Received inbound calls from providers Process Claims, appeals, authorizations and payments Senior Customer Rep | Customer Contact December 2016-February 2022 Answering Inbound calls Answering email for product inquiry Gathering info of the order/s Medical Biller | Indian River Clinic March 2022 - Feb 2024 Answering Inbound calls Generating statement Gathering info and processing payment Payment posting