Joanna Marie Guillermo

Contact joannamarieguillermo@gmail. com www.linkedin.com/in/joanna-marieguillermo- (LinkedIn) Top Skills Customer Service Front Office Office Administration Joanna Marie Guillermo Administrative Assistant at Citizenship Bay United Arab Emirates Experience Citizenship Bay Administrative Assistant February 2019 - Present (2 years 7 months) Dubai, United Arab Emirates Processes applications for all Carribean Programs (Dominica, St. Kitts & Nevis, Antigua & Barbuda, St. Lucia & Grenada) and Vanuatu. Meets and coordinates with clients regarding checklist, forms and documents. Checks and collates all documents required for all assigned applications. Prepare/ encode all government forms for all assigned applications. Prepares affidavit on behalf of the client re: document deficiencies, details discrepancies in documents, etc. Ensures completeness of all applications and prompt submission of applications. Coordinates with lawyers, notarial partners and translators regarding client's certification and English translations of documents. Assists Sales/Marketing for any administrative support. Hand in daily/weekly work progress reports CSCEC Middle East Administrative Assistant February 2014 - December 2018 (4 years 11 months) Dubai, United Arab Emirates Make monthly utilities/telecommunications payments, keep records, communicate with Utilities/Telecommunications companies. Deal with counterparties for office cleaning, fire safety, plants care, office maintenance, fixing, alterations; sort out any issues and disputes with this regards. Deal with building and facility management companies for any office related matters. Arrange for meetings, conferences, video calls, make needful bookings. Arrange for courier sending/deliveries and keep records. Control and arrange for business cards, corporate letterheads, envelopes, corporate gifts production. Manage office petty cash, prepare and submit petty cash reports. Assist Management and colleagues with administrative tasks (bookings, orders, scanning, printing, deliveries, adverts posting etc). Greet clients and visitors with a professional positive attitude and direct them appropriately. Page 1 of 3 Answer, forward, and screen phone calls, emails, handle queries. Control and arrange for timely supply of office stationery, equipment and pantry items. Conqueror Information Technologies Executive Secretary To CEO May 2013 - February 2014 (10 months) Dubai, United Arab Emirates Provide strategic and administrative support to the CEO in order to increase his availability for executive-level responsibilities. Ensure the travel, meeting appointments (internal and external), calendar, and diary are coordinated and managed. Draft and edit letters, reports, memoranda, correspondence, presentations, agendas for meetings, briefing materials, and other documents. Receive and screen incoming calls, visitors, correspondence, and reports; determine which are priority matters, and alert the CEO accordingly. Act as the first point of contact between the executives and internal or external clients, and business partners. Byblos Hospitality Group 2 years 1 month Guest Relations Officer July 2012 - May 2013 (11 months) Dubai, United Arab Emirates Front Office Executive May 2011 - July 2012 (1 year 3 months) Dubai, United Arab Emirates Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Orosa Group of Companies HR Assistant August 2010 - April 2011 (9 months) Assist in the recruitment process - source CVs, conduct phone screens, schedule interviews, coordinate with recruiters & agencies, receive documents Page 2 of 3 and prepare the contract. Onboard employees by conducting orientation, software training, welcome emails, staff introduction, etc. Maintain employee records by filing of employee documents (joining forms, disciplinary letters, approval notes, etc.) into employee files. Perform employee records update like transfers, leaves, assignment changes, etc. Maintain digital employee records on shared drives. Data entry of payroll related records – work permits, visa details update, etc. Process employee self-service requests – bank letters, NOC’s, Rental advances, ID card printing, etc. Coordinate with Finance/ Payroll teams on various employee related payments – salary, advances, final settlements & other ad-hoc payments Education Polytechnic University of the Philippines Bachelor's degree, Tourism Management · (2006 - 2010) Page 3 of 3