Joanna Mae Rumbaoa

Since I started working in the BPO industry I have always been a customer service representative, accounts I have handled is SiriusXM, United HealthCare, Grubhub, Adapthealth Patient Care Solutions, Bradford Exchange and Wellcare. In my previous role at my previous company, I honed my customer service skills by assisting clients with their health care insurance information, coverage, claims, and authorization requests. I consistently exceeded performance targets by resolving inquiries and issues promptly and efficiently. My ability to empathize with customers, coupled with my strong communication skills, allowed me to build positive relationships and enhance overall customer satisfaction. I am highly proficient in handling a variety of customer service tasks, including answering inquiries via phone, email, and live chat. Additionally, I have experience navigating CRM systems and documenting customer interactions to ensure a seamless flow of information. I am well-versed in identifying and addressing customer needs while maintaining a professional and friendly demeanor.