Joanna Mae Boja

JOANNA MAE BOJA Tubigon, Bohol-- Energetic, adaptable, hardworking and resourceful, with a proven track record in customer service. I thrive in dynamic environments and love nothing better than a new challenge where I can utilize all my skills and make a significant contribution. Education Bachelor of Science in Tourism Management Mater Dei College- Relevant Experience Customer Support Specialist Exelligence Business Services OPC - Mandaue September 2021 to March 2023 Account: Premium Home Service Dispatch Purchase Approval Handling complaints through messaging (faciliserve) and live chat (Zendesk). Customer Service Representative WIPRO Philippines Inc. - Cebu City March 2020 to August 2021 Account: Best Buy (Primary Support) Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs. Engages customers using acquired skills to complete and support the customer experience. Processes transactions such as sales orders, returns and exchanges. Core Qualifications Customer relations Complaint handling Live chat operation Order processing After-sales support Data entry Attention to detail Creative thinking