Joanna Luz
Pacubas
Customer Service/eCommerce/
Content Writer VA
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Skills and Abilities
-Luna Extension, Digos City,
Philippines 8002
Good Computer Knowledge
joanna.pacubas
Internet and Software Savvy
Phone Etiquette and Netiquette
Good Communication Skills
Copywriting Virtual Assistant
Virtual F1
Experiences
Present
E-Commerce Virtual Assistant
Virtual F1
Content marketing
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Order processing in eBay, fulfillment of orders in Amazon
Content Writer/Copywriter
Researching keywords and top websites
Familiar and have used Jarvis, Ahrefs, WordPress,
Canva, SEO tools and software
Manage returns and exchange.
Order tracking.
Market research.
Account and listing management.
Checking servers/stores, and daily notes.
Creating shirt designs in Shopify.
Education
STI College Digos
Diploma in Information Technology-
Homebased General Virtual Assistant
University of Mindanao
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Associate in Computer Programming-
Administrative Services
Inbound and Outbound Calling
Lead Generation/ Data Entry
Real Estate VA
Customer Service Representative
ACE Telcore Virtual Solutions-
Answering phones from customers professionally.
Character References
Jeralyn S. Camajalan
Founder
Virtual F1 Digos City, Philippines--
Processing forms, orders and applications
requested by the customer.
Astra Fe O. Peñas
Handling and resolving customer complaints.
HR Manager
Routing inbound calls to the appropriate resources.
ACE Telcore Virtual Solutions Digos City, Philippines
Completing call notes and call reports as necessary.
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