Joanna Lat

Block 20 Lot 10, Campo Verde Subdivision, Santiago, Malvar, Batangas 4233 -- JOANNA LOU LAT OBJECTIVE SKILLS & ABILITIES Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Communication Clear communication in customer service – Knowing what the customer wants and be able to articulate what to do for the customer. Conflict Resolution Creative problem solver- Dealing with many customers who have a problem that needs to be solved. Self-Control Calmly handling all customers issues. Assertiveness Dealing with a customer & taking control of the situation in an efficient manner. EXPERIENCE VIRTUAL ASSISTANT / APPOINTMENT SETTER Under Bright Minds Business Solutions     Constantly making sales calls to consumers or businesses Selling to Customer Needs, Prospecting Skills, Motivation for Sales, Handles Rejection, Professionalism, Product Knowledge. Used to build relationships and generate potential leads. Approach potential clients and drum up interest in Company’s products and services. CUSTOMER SERVICE REPRESENTATIVE, TELETECH 2011 to present   Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Providing accurate, valid and complete information by using the right methods/tools. CUSTOMER SERVICE REPRESENTATIVE, ALLORICA 2007 – 2011  Managing large amounts of incoming calls and customer inquiries  Build sustainable relationships and trust with customer accounts through open and interactive communication ACCOUNTING CLERK, EPSON PRECISION PHILS., INC. 2001 - 2007    EDUCATION Matching invoices to purchase orders or vouchers Maintaining accounting records and filing documents Assisting with the processing of accounts payable and accounts receivable AMA/ABE INTERNATIONAL COLLEGE OF BUSINESS AND ACCOUNTANCY- LIPA CITY BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (MAJOR IN MANAGEMENT) 2004 LA CONSOLACION COLLEGE- TANAUAN CITY HIGHSCHOOL DIPLOMA 1998 REFERENCES ELLEN ABRAHAM Team Lead, Teletech - GLAIZA BRIONES Team Lead, Teletech - LANGUAGES Page 2 ENGLISH, FILIPINO