Joanna

I'm a dedicated customer support and virtual assistance professional with a flair for streamlining operations and boosting efficiency for businesses of all sizes. With extensive experience in delivering top notch support and optimizing workflows, I help companies save time, enhance customer experiences, and drive growth. My expertise lies in utilizing cutting edge tools to manage customer relationships, automate processes, and keep teams organized whilst maintaining a human touch that builds trust and loyalty.

I specialize in customer support, virtual assistance, workflow automation, appointment setting, email management, and lead generation. Whether you're looking to improve your customer service operations, streamline scheduling, or generate high quality leads, I bring the skills and tools to make it happen seamlessly. My project management knowledge ensures that tasks are completed on time and teams stay aligned, no matter the complexity of the project.

I’m proficient in a wide range of tools to deliver results:

• CRM Tools: HubSpot, Freshdesk, Zendesk, Zoho Ticketing, Intercom

• Project Management Tools: Trello, Asana, Monday.com, ClickUp, Airtable

• Automation and Productivity Tools: Zapier, Google Workspace, Slack, Time Doctor

• Remote Collaboration Tools: TeamViewer, LogMeIn

• Scheduling Tools: Calendly, Picktime, Acuity Scheduling

Why work with me? I’m passionate about helping businesses run smoother and smarter. By combining my technical expertise with a customer first mindset, I create tailored solutions that free up your time to focus on what matters most in growing your business. Let’s connect to explore how I can support your team with efficiency, organization, and exceptional service.