Joann Wawira

JOANN WAWIRA VIRTUAL ASSISTANT I am a proactive virtual assistant offering administrative support to clients globally. VA 2025 About Me Hello! I am Joann Wawira, a passionate and highly organized Virtual Assistant committed to helping businesses thrive by streamlining their operations. I am proficient in administrative support, data entry, customer support, CRM, and Social Media Management. I excel at simplifying day-to-day tasks, allowing my clients to focus on achieving their broader objectives and strategic goals. I bring a proactive approach, a keen eye for detail, and a problemsolving mindset to every project. My background in technical roles has equipped me with the skills to manage schedules, handle data with precision, and communicate effectively. From managing your calendar, organizing your inbox, or creating engaging social media posts, I ensure every task is completed with excellence and attention to detail. VA 2025 Tools Mastery Google Workspace: Google Docs, Sheets, Slides, Calendar, Mail Microsoft Office Suite: MS Word, Excel, PowerPoint Design: Canva, Figma Task management: Trello, Asana, ClickUp, Notion SM Tools: Hootsuite, Buffer, HubSpot, CoSchedule, SocialPilot Communication: Zoom, Slack, MS Teams, Google Meet File Management: Google Drive, Dropbox Social Platforms: Facebook, Twitter, Instagram, LinkedIn Services Offered Administrative Support Calendar management, appointment scheduling, and reminders. Email management, including inbox organization and drafting replies. Preparing and formatting documents, reports, and presentations. Organizing workflows and task prioritization. Data Entry and Organization Accurate and efficient data input into spreadsheets, databases, or CRMs. Organizing and maintaining records for easy access. Cleaning and verifying data to ensure accuracy and consistency. Social Media Management Content scheduling and posting on platforms like Facebook, Instagram, Twitter(X), YouTube, and LinkedIn. Monitoring engagement and responding to messages/ comments. Creating basic graphics using Canva/Figma to maintain brand consistency. Customer Relationship Management (CRM) Customer Support Maintaining and updating CRM databases. Handling client inquiries via email, chat, or social media. Assisting with lead tracking and follow-ups. Providing timely and professional responses to customer concerns. Generating reports. Managing follow-ups to ensure client satisfaction and issue resolution. Certifications Virtual Assistant Essentials (2024) Comprehensive training on administrative support, task management, and client communication Social Media Management (2024) Understanding content scheduling, engagement strategies, and analytics for platforms like Instagram, Facebook, and LinkedIn. Data Entry Specialist (2024) Accurate and efficient data entry techniques, including database management and spreadsheet organization. Sample: Email Organization Email Management: Attached is my response to a customer inquiry about scheduling a meeting. An email sorting plan with color-coded labels: Urgent: Red//Follow-Up: Yellow//Completed: Green. Sample: Calendar Management Calendar Management: Here color-coded categories were made: meetings in blue, personal tasks in green, and deadlines in red. Attached is a weekly calendar showcasing organized scheduling. Sample: Data Entry Data Entry and Visualization Attached is a dataset for potential real estate listings in different stages. Sample: Social Media Graphics Social Media Graphics Attached is a sample of promotional flyers for a client. Testimonials “Joann has been a game- “As a growing online business, changer for our operations. Her exceptional organizational skills and attention to detail have streamlined our documentation processes. Her proactive approach and ability to anticipate our needs make her an invaluable asset to any team” -Wartsila we needed someone who could “Joann’s expertise in customer handle multiple tasks with service/support has been precision and creativity. Joann instrumental in enhancing our stepped in and transformed our client relationships” social media presence. She’s -Lenntecs reliable, professional, and always delivers on time” -Anchortrends You Can Contact Me If you have any questions or would like to discuss how I can assist you, feel free to reach out. I look forward to creating meaningful solutions tailored to your needs. Call Address - P.O BOX- Mail - THANK YOU! Thanks for taking the time to explore my portfolio. I am thrilled at the possibility of working together and contributing to your success.