Joann Rosales

Joann T. Rosales Purok Kanding, Sitio Schoolsite, Mantalongon Barili, Cebu Philippines-- 🔹 Professional Summary Confident, goal-driven Calling Virtual Assistant with over 8 years of combined experience in voice-based customer service, sales, and appointment setting for B2B and B2C clients across U.S. and Australian markets. Known for flawless English communication, active listening, and a results-oriented approach. I take pride in being punctual, detail-oriented, and committed to delivering exceptional client service in every call. 🔹Personal Information Age: 30 Gender: Female Height: 5”3 Weight: 63 kg. Date of birth: November 22, 1994 Citizenship: Filipino Status: Single Dialects: Tagalog, English, and Cebuano 🔹 Core Competencies ✅ Excellent English speaking and listening skills​ ✅ Inbound & outbound calling (cold/warm leads)​ ✅ CRM & order management tools​ ✅ E-commerce and retail support (B2B/B2C)​ ✅ Appointment setting & calendar management​ ✅ Chat/email support​ ✅ Professional work ethic and time management​ ✅ Reliable remote work setup with stable internet 🔹Technical Skills ●​ Microsoft Office (Excel, Word, PowerPoint) ●​ CRM platform (Freshworks) and VICIdial software ●​ Chat/email tools (Gmail, Outlook,Freshchats,Slack) 🔹 Work Experience 💼Remote VA – Sales & Customer Support (US B2B E-commerce)​ | Intrinsically Safe Store| Apr 2021 – Apr 2025 ●​ Managed inbound and outbound calls, assisting over 1,000+ clients across multiple states. ●​ Closed B2B sales, answered product inquiries, and resolved issues with 98% customer satisfaction. ●​ Maintained CRM records and processed daily transactions and returns with 100% accuracy.​ 💼Forward Sales Agent – Australian E-commerce (B2C)​ BPO | Aug 2017 – Dec 2020 ●​ Handled 60+ daily calls including upselling and resolving post-purchase concerns. ●​ Consistently exceeded weekly sales goals​ 💼Taking Customer Service Representative – Australian E-commerce (B2C)​ You Forward Inc. | Jul 2016 – Jul 2017 ●​ Delivered professional support via calls,email and chat with first-call resolution at 90%.​ Commended for accuracy, patience, and rapport with customers.​ 💼CKEETelemarketer / Appointment Setter​ Outsourcing Solutions | Aug 2015 – May 2016 ●​ Scheduled qualified appointments for U.S. clients, ●​ Maintained professional tone and conversion-focused call flow.​ 💼SalesCashier / Sales Clerk (Retail)​ & Frontline Customer Support | 2013 – 2014 ●​ Developed customer-facing communication, attention to detail, and POS handling skills. 🔹Educational Background College ●​ Bachelor of Science in Information and Technology (undergraduate) ​ AMA Learning Center (ACLC College) Mandaue, City High School ● Jagobiao National High School (SY-) Jagobiao, Mandaue City Elementary ● Basak Elementary School (SY-) Basak, Mandaue City 🔹Character Reference​ ●​ Rechel Plazon ​ Forward BPO Team Leader- ●​ Cindy Clyde Asido Forward BPO Team Leader- ●​ Mary Jessa Mancao ​ Intrinsically Safe Store​ Team Captain-