Joanah Uychoco

Joanah Uychoco

$4/hr
Email/Customer Service Support and Social Media Hero
Reply rate:
12.5%
Availability:
Full-time (40 hrs/wk)
Age:
41 years old
Location:
Quezon City, Metro Manila, Philippines
Experience:
3 years
Joanah Rica Kabuhat Uychoco Profile: I am a college graduate with a Degree in Bachelor of Science in Nursing and is a Registered Nurse. I am fluent in English and can converse well with the language. I work with minimal supervision, a great multitasker, an eager and fast learner. I have a I keen sense for observation and great attention to detail. I also have great passion for my work and gives importance and put my heart to everything I do. I am a very trustworthy person and I can work well under great pressure. I see to it that I always add personal touch to my clients. Communicating with them wholeheartedly is what I do and I always make sure that we finish the conversation with their utmost satisfaction not to mention big smiles on their faces. I see to it that I can deliver what is expected from me and more and I always take the liberty to make myself better. I am looking for a stable job where I could grow with my employer. I am familiar with Google Suite (Docs, Spreadsheet, Calendar, Hangout) as well as Microsoft Office (Word, Excel and Powerpoint). I use Social Media on an everyday basis (Facebook, Instagram, Twitter, Youtube) and use them as my basic means for communication. I am also tech savvy and knows very well how to use or navigate a Computer/Laptop and up to date mobile phones. I have knowledge and experience with Zendesk, Gorgias, Slack and Shopify. Qualification Description: Grade School : St. Paul College of Pasig Highschool : St. Paul College of Pasig School : World Citi Colleges, Quezon City, Philippines (June 2002 - March 2009) Degree : Bachelor of Science in Nursing Profession : Registered Nurse Practicum: ▪ General Ward - San Lazaro Hospital - Philippine Orthopedic Center - World Citi Medical Center - Mental Hospital ▪ Operating Room - Philippine National Police Hospital - World Citi Medical Center ▪ Delivery Room - World Citi Medical Center - Kamuning Health Center - Murphy Health Center ▪ Recovery Room - World Citi Medical Center ▪ Intensive Care Unit - World Citi Medical Center - San Lazaro Hospital ▪ Emergency Room - World Citi Medical Center ▪ Medical Ward - National Center for Mental Health - Philippine Orthopedic Center - San Lazaro Hospital - World Citi Medical Centre Seminars Attended : Nursing care Management of Clients with Maladaptive Form at World Citi Medical Centre :Legal Issues: Interesting Cases here and Abroad at Tramway Garden Function Room, Timog Avenue, Quezon City Work History : Acquire Asia Pacific, Mandaluyong City : Sales Representative Agent ( June 2009 October 2010 ) : was given the chance to handle different teams and meet their needs. Observed and identified different characters and attitudes of each member of the team, and how to handle them individually. Gave new insights, suggestions and solutions to the company on handling situations regarding employees. Applied highly organized, selfmotivated traits to achieve aggressive weekly targets set by department. Maintained a high energy level despite stressors, a positive attitude and a track record of success in meeting customer needs in high-pressure situations. Teletech, Cainta, Rizal : Customer Service Agent for Nissan Car (2012) : take in calls and help customers with their problems regarding their Nissan car. List and make a report on what happened and what needs to be done and book them to the best Auto repair shop who can tend to their needs. The Results Companies : Inbound Sales Representative (2013) : Sell and upsell SiriusXM radio to new and current customers. Rice Wars : Self-owned Food Stall Business (June 2017 - August 2018) Brands Grp LTD : Email and Social Media Support (June 2018 – April 2019) : work from home : handled my client's Facebook, Instagram, Twitter, Snapchat, and Youtube accounts answering to messages and comments. I monitor and moderate all their social media platforms as well as reviews given to them by customers for different websites. I do the scheduling of posts for their Instagram and Facebook account. : I handled replacements, refunds, cancellation of orders and change of orders for their Shopify account. : Email support : Live Chat support Interest and Hobbies : I am a people type of person, and I find it interesting when I meet new people and get to interact, mingle and know them better. I like organizing and keeping things clean and neat, it somehow gives me peace of mind and a clearer thought. I am always open to the idea of learning new things. It fascinates me that you will always have something new to learn and ponder on. References : 1. Rhenzel Ragan :-2. Glenn Jay Bautista :-3. Jerico Cabiara :-4. Palmela Christine Ferolino :- Contact Details : Email :-Contact Number :- Address : 44-A 4th Avenue Cubao, Quezon City, Philippines
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