Joana Filipa Simões
Content Marketing Management
CONTACT
--Linkedin.com/in/
Joana-simoes
Viseu, Portugal
SUMMARY
Over 10 Years of Digital Marketing/Content Marketing experience. Out
of the box creative problem solver, capable of meeting deadlines under
pressure, and can work in a team or alone. Detail oriented with
exceptional communication skills (Verbal/Written). Love learning how
users interact with products and helping them optimize their experience
while being able to tell their stories.
SKILLS
// PROFESSIONAL
Copywriting
Team Leadership
EXPERIENCE
Digital Marketing Freelancer
Self Employed, Remote, Website: https://www.joanafilipa.com/
2013 - Present
● Worked as a social media manager, community manager, content manager, and
freelance writer for a number of different clients and industries both big and
small.
● Wrote over 150 blog posts and articles to help with lead generation and drive
web traffic to company websites
● Helped manage social media accounts across different digital channels
● Strong analytical and research skills.
● Customer support/ Community management
Project Management
Content Marketing
Customer Support
Creativity
Community Management
Digital Marketing Strategy
Video Editing
Customer Operations Associate
Zenput, Remote
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// TECHNICAL
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HTML & CSS
Asana & Trello
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Jira
SQL querying
Loom
Microsoft Office
Zendesk
Intercom
Wordpress
Assisting restaurant,retail, and multi-unit operators with technical issues related
to the Zenput app via chat, email, and phone channels.
Bug tracking and reporting, communicating with QA, Engineering and Customer
Success until resolution.
Created case studies of our different clients and use cases.
Hardware troubleshooting, including mobile devices, bluetooth Zebra printers,
and four different brands of temperature monitoring sensors.
Community Management Intern
Fluffy Fairy Games, Karlsruhe, Germany
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March 2021 - July 2022
January 2017 - July 2017
Helped with Social Media Strategy and Community Management
Developed social media strategy that helped them grow their following. They
went from a few thousand followers to over a million in a short time. Exhibited a
rich expertise with growing engagement on digital platforms like Facebook,
Instagram, and Twitter.
Handled a high volume of messages from the players of the game Idle Miner
Tycoon
Conducted weekly reports on KPIs
// Languages
English : Native
Portuguese: Fluent
Spanish: Intermediate
German: Beginner
EDUCATION
EXPERIENCE
Community Manager
Company, Location
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Strasbourg Short Story Competition
2017
Story was published in an Anthology
Interests
Music
Writing
Reading
Formula 1 Racing
Photography
Video Games
Cooking
Concerts
Cars
March 2011 - May 2012
Created and delivered key elements for the company’s marketing strategies and
assisted with administrative work.
Planned the logistics and setup for conventions and other events.
Helped redesign the business logo
Managed all day to day marketing tasks including updating quarterly materials,
print coordination, and email marketing.
Prepared powerpoint presentations, handled a high volume of emails and calls.
References Upon Request
ACHIEVEMENTS
April 2008 - August 2013
Started out as a forum moderator and quickly moved up to Community Manager
Managed a street team with people from over 35 countries
Managed all social media channels and all content creation
Responsible for handling giveaways and meet & greets
Managed an online community of over one million fans
Marketing Coordinator
Gauer Metal Products, New Jersey, USA
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Bachelor’s Degree - Marketing
Ashworth College
2018
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