Joana Olivar

Joana Olivar -- Virtual Assistant Philippines A freelance virtual assistant who is proficient in handling administrative projects, including but not limited to document creation, data entry, and social media management. I can work one-on-one with small businesses to provide flexible and affordable administrative support. Career Expertise Support Specialist - Virtual Assistant Links LinkedIn Ask the Dentist | California Customer Service: Handling complaints and issues promptly and efficiently. Research: Gathering information from diverse sources such as surveys, interviews, and online databases. Blog/Website Management: Formatting blog posts. Social Media: Manage social media channels, creating engaging content, monitoring trends, and interacting with followers. Project Management: Oversee various projects, ensuring timelines are met and resources are allocated efficiently. Core Skills Communication Skills Time Management Technical Proficiency Email Management: Flagging important messages that need a reply. Email Marketing: Managing the newsletter. Podcast Management: Organizing episode content and scheduling. Social Media Manager: Manage and schedule content. Social Media Strategist Dr. Chisie Klinglesmith Research Skills Adaptability and Flexibility Confidentiality and Ethics Attention to Detail Content Planning: Research and create a content calendar tailored to the brand’s goals and audience. Customer Service Audience Analysis: Analyze target audience demographics and behaviors to optimize content. Problem-Solving A/B Testing: Run tests on posts (such as different images or captions) to determine what resonates most with the audience. Adaptability Social Media Strategist Mik3web Team Cross-Platform Posting: Manage posts across different platforms (Instagram, Facebook, Twitter, LinkedIn, etc.) and optimize content for each. Consistency: Ensure consistent posting according to the content calendar to maintain engagement. New Platform Exploration: Explore emerging platforms and assess if they’re a good fit for the brand. Head of Customer Service Fygg | California Handling customer inquiries. Processing orders and shipments. Keeping detailed records of customer interactions, transactions, and feedback to help improve future service and resolve recurring issues. Processing refunds. Following up on orders and inquiries. Fast Learner Administrative Assistant Olivar Construction Services | Philippines Organizing and maintaining files, records, and databases. Managing client’s calendar/schedule. Supporting project managers with research, documentation, and coordination. Arranging meetings, appointments, and travel plans. Generating reports. Data entry. Processing payments. Executive Assistant Beauty Box PH | Philippines Handling personal tasks for the executive, such as errands or personal appointments. Screening calls and visitors, managing access to the executive. Conducting research on various topics as needed. Online file management (in Google Drive, Dropbox, etc.). Drafting presentation slides. Preparing agendas. Administrative Assistant Art House MNL | Philippines Conducting research, gathering data, and preparing summaries or reports. Uploading presentations on Slideshare or Prezi. Drafting responses. Providing administrative support to various teams or departments as needed. Responding to inquiries, handling complaints, and providing assistance to customers or clients. Qualifications Bachelor of Science in Office Administration Rizal Technological University- Tools Proficiency Google Suite Active Campaign WordPress HubSpot Microsoft Klaviyo Wix Salesforce Zendesk/Gorgias/Freshdesk Kajabi Notion Calendly Canva/Adobe Spark Shopify Dropbox WooCommerce Technical Skills Social Media Management Customer Service Project Management Research Content Creation