Joana Marie Magpantay

JOANA MAGPANTAY, RN HEALTHCARE VIRTUAL ASSISTANT WORK EXPERIENCE Healthcare Virtual Assistant HelloRache | February 1, 2020- Present PROFILE A healthcare professional who is willing chase every opportunity to enhance her abilities in communication and interpersonal skills. She is competitive and has an empty cup so she can learn more. PROFESSIONAL SKILLS Clinic Management EHR- Practice Fusion, DrChrono and EClinical Works Administrative work English Communication Prior Authorization Appointment setting Nursing Documentation Marketing Materials Video editing Photo Editing Administrative tasks Stabilizing client’s practice for clinical and administrative works Handling inbound and Outbound calls, such as Appointment Setting for consultation and procedures, Insurance Verification, Prior Authorizations, and Referrals Updating calendar for the client to ensure schedules are wellorganized Responding to email/FAX Company Nurse/ HR Staff FUJIFILM OPTICS PH/ CANON | October 9, 2017 – November 6, 2019 Oversees and manages the administrative and operational activities of occupational health services Evaluate and treat all injuries and illnesses efficiently and professionally within the scope of practice and consistent with clinical nursing guidelines Responsible for assuring the appropriate access and utilization of Healthcare services Assists doctors during consultation with employees Assist with the accident investigation program to identify rootcause analysis of all incidents and near-misses Manage all cases to facilitate productivity, assuring appropriate care and return to work Project Development Officer Newborn Screening Center - Southern Luzon | October 2014- May 2015 CERTIFICATIONS Registered Nurse Basic Life Support/ Cardio and CPR Trained First Aid Training IVT Certified Nurse Certified Occupational Health Nurse Hello Rache Virtual Healthcare Assistant Certification HIPAA Certification EDUCATIONAL BACKGROUND Lyceum St. Cabrini College of Allied Medicine | LPU- LAGUNA Bachelor of Science in Nursing June 2006- April 2010 Prepares communications (Letters and Memorandum) to the NSF (Newborn Screening Facilities) Conducts Newborn Screening orientation to new NSC employees Takes over the supervisory functions without the Program Manager and Administrative Officer. Performs tasks as may be assigned by the Program Manager and Unit Head Customer Care Representative Maxicare Healthcare Corporation | May 24, 2011- March 2014 Provides information and assists clients regarding their health benefits Issuance/ Pre-approval of letter of authorization for consultations and laboratory procedures requested by their Physicians Assists clients for scheduling appointments (Consultations, Laboratory Procedures and any healthcare services Responsible for Processing Claims, and Enrollment for new members