Joana Marie Aviles

JOANA MARIE AVILES Quezon City, Philippines -- SUMMARY Highly dynamic professional with years of experience providing exceptional administrative and management support to clients. EDUCATION QUEZON CITY POLYTECHNIC UNIVERSITY June 2015 – April 2019 Bachelor of Science in Entrepreneurship Relevant Courses: Business Management, Marketing, Accounting, Operations Management. PROFESSIONAL EXPERIENCE HOUSESMART REAL ESTATE PTY LTD June 2019 – July 2023 Assistant Property Manager • Assisted several property managers in overseeing the property operations in each portfolio, maintenance, administration, and improvement of the property in day-to-day basis. • Overseeing the timely and successful completion of maintenance requests and coordinating with contractors. • Processing rental applications, collecting rents and invoices payment from tenants, conducting credit checks, and negotiating contracts with owners and tenants. • Preparing and scheduling property viewings and interviewing prospective tenants. • Maintaining organized and updated resident files and records. • Building positive relationships with prospective and current tenants. • Communicates with tenants and owners regarding property-related issues. • Answering of incoming phone calls from clients and addressing issues. CONNEXT GLOBAL SOLUTIONS August 2023 – May 2024 Real Estate Virtual Assistant • Coordinate access and route planning for inspection and service team to ensure smooth scheduling. • Assist in coordinating property maintenance and repairs by communicating with tenants and maintenance personnel. • Communicate with tenants and field teams via email, phone calls, or messaging platforms to provide updates, answer inquiries, and schedule appointments. • Coordinate and schedule property inspections with property owners, tenants, inspectors, and other relevant parties. Ensure inspections are planned in a timely and organized manner. • Prepare and maintain inspection checklists to ensure comprehensive evaluations of properties. Record and organize inspection findings and reports accurately for future reference. • Communicate with property owners, tenants, and inspectors to confirm inspection appointments, provide instructions, and address any questions or concerns. • Update clients on inspection results, follow-up actions, and maintenance progress. Address client inquiries or concerns related to property inspections. • Liaise with inspectors to ensure all necessary reports and documentation are obtained. • Track project progress, manage deadlines, and communicate updates to relevant parties LICENSES AND CERTIFICATIONS • • Licensed Property Manager for Western Australia acquired 02/02/2023 expiring 02/02/2026. Restricted Property management Registration Certificate acquired 28th of September 2022. ADDITIONAL SKILLS, TOOLS AND INTEREST Technical Skills: Proficient in Microsoft Office Suite such as Word, Basic Excel, PowerPoint and Outlook. Tools/CRM: Real Estate Software such as Realestate.com.au, CoreLogic, Console Cloud, Maintenance Manager, Bricks and Agent, InspectRealEstate (IRE), Ignite, ReiForms, Reiwa.com, PriceFinder, DocuSign, Monday.com, SharePoint, Visitt and Yardi. Hobbies: Sports, Travel, Nature/Environmental Conservation and Animal rights.