Joana Jovero

JOANA JOVERO VIRTUAL ASSISTANT PERSONAL PROFILE CONTACT INFORMATION I'm an experienced customer service representative with a Cell: (- verifiable track record of resolving complex issues quickly Email:- and winning customer loyalty. Address: 10 Quezon Street Amigo Subdivision Dumaguete City, Philippines HIGHLIGHTED SKILLS WORK HISTORY - Conflict Resolution Information Verifier Agent - Excellent Communication Skills VEHICLE WARRANTY INSURANCE (PART TIME) - Troubleshooting - Service and Support - Strong Work Ethic - Great Attention to Detail - Inbound and Outbound campaign - Verify Customer's information - Assist customer's queries Technical Customer Support OTHER SKILLS INFOCOM DUMAGUETE(BPO) -Customer Service Support - Hotline in local account -Administrative Support - Handled Inbound and Outbound calls -Email Marketing - Troubleshoot the modem for no internet connection -Social Media Management - Assist subscriber's queries -Wordpress and SEO - Reconnect for barred accounts - Make follow reports for technical visit - Resolved subscriber's concern APPS AND TOOLS - Canva -Last Pass -Trello -Gmail and Google Apps EDUCATION COLLEGE St. Paul University Dumaguete -Calendly Bachelor of Business Administration -Wordpress Major: Management Marketing -Mailchimp Graduated:- -Hootsuite, Buffer, -Facebook Scheduler High School St. Paul High School Dumaguete Graduated:-