Joan Watiri Nyambura

I am a dynamic and versatile professional, excelling both as a Graphic Designer and a Customer Service Representative who worked at Royal Kart Enterprises for 2 years and a half. With a keen eye for aesthetics and a strong commitment to customer satisfaction, seamlessly balance creativity with problem-solving, making me a valuable asset in both fields.

As a Graphic Designer I am marked by innovation, precision, and strategic thinking. I have a deep understanding of design principles, color theory, typography, and branding, allowing me to create visually compelling graphics that align with the company’s vision. My expertise in industry-standard tools such as Adobe(Photoshop, Illustrator and Canva) ensures that I produce high-quality visuals for product packaging, social media advertisements, and marketing materials.

Beyond technical skills, my creativity allows me to transform concepts into eye-catching designs that captivate audiences. Whether it's developing a new logo, designing an engaging website interface, or crafting compelling promotional materials, my work not only enhances brand identity but also drives engagement and sales. My ability to collaborate with marketing teams and clients ensures that my designs are not only artistic but also strategically aligned with business goals.

I also have an excellent attention to detail, ensuring that every project I handle meets the highest quality standards. My adaptability allows me to keep up with design trends, integrating fresh ideas that keep the brand modern and competitive.

Alongside my design expertise, I excel as a Customer Service Representative, where my strong communication and interpersonal skills shine. How I handle customer inquiries, resolve complaints, and provide efficient solutions, ensuring that every customer interaction is positive and professional.

My ability to remain patient and empathetic allows me to connect with customers, understand their needs, and offer personalized assistance. Whether through phone, email, or live chat, I respond with clarity and efficiency, ensuring customer satisfaction. My problem-solving skills enable me to quickly address concerns, while my multitasking abilities helps me manage multiple inquiries simultaneously.

Additionally, my knowledge of the company’s products and services allows me to guide customers effectively, upsell when necessary, and contribute to customer retention. I am a strong team player, working closely with different departments to ensure seamless customer experiences.