Joan Wanja

A 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 with over 6 years of experience optimising customer service processes, enhancing client satisfaction, and driving quality improvements. I specialise in streamlining customer journeys, leveraging CRM tools like Freshdesk and Zendesk to resolve complex issues efficiently, and implementing strategies that boost customer retention and loyalty. My goal is to ensure every customer interaction is seamless and positive, ultimately contributing to business growth.