JOAN TOLENTINO
Virtual Assistant | Bookkeeper
SKILL SUMMARY
With 4 years of experience, let me be the first responder for your
team. I will bear the image and live up to the values of your
company. I'm your ally by providing efficient support and addressing
your pain points to keep your business running smoothly.
CONTACT--
Las Piñas City, Philippines
SKILLS
Quickbooks
EXPERIENCE
Virtual Bookkeeper
WiseUp Financial LLC
April-Present
Payroll
Microsoft Office
Reconciliation (bank, credit cards, etc.)
Xero / Xero Payroll
Reporting
Freshbooks
Virtual Bookkeeper
Wave
Helping Hands Virtual Solution
Canva
March-Present
Trello
Slack|Skype|Zoom
Reconciling all general ledger accounts, (bank, credit cards, etc.)
Tracking checks and other income
Paying bills on time
Administrative Assistant
Enter data, keep records, and produce financial reports and
Social Media Management
statements.
Data Entry
Virtual Bookkeeper - Intern
Time Management
MAB Consulting Services
Problem-Solving
December-February2023
EDUCATION
Reconciling all general ledger accounts, (bank, credit cards, etc.)
BS in Business Management
Tracking checks and other income
STI College Las Piñas | 2020
Paying bills on time
Paying employees
Graduate
Keeping track of receivables & payables
BS in Financial Accounting
Following up with billing and collections activities
Unibersidad De Manila | 2010
Generating accurate financial statements
3rd year, Undergraduate
QuickBooks Cleanup/Catch up
Freelance Social Media Manager / Virtual Assistant
Apr 2020 - Dec 2022
Daily responsibilities include management of Social Media platforms such as posting and
monitoring content, hiding bad comments, engaging with followers, composing content for
social media messages and advertising, and converting traffic to sales.
Virtual Assistance
Administrative Support
Email Management
Calendar Management
Data Entry
Personal Assistance
Customer Service Specialist (Non-Voice)
Vertex Digital Entertainment Technologies · Full-time
May 2021 - Feb 2022
Respond to the needs of customers and provide personalized service.
To resolve customer complaints via chat and/or other communication tools.
Provide information on the company's products or services and generate interest in the
offer.
Input, track, and maintain all encoded data and records
Customer Service Specialist - (CHAT SUPPORT)Vertex
Van Gogh Business Processing Inc. · Full-time
May 2021 - Feb 2022
Responding to customer queries in a timely and accurate way, via chat.
Identifying customer needs and helping customers use specific features.
Monitor customer complaints on social media and reach out to provide assistance
Follow up with customers to ensure their technical issues are resolved
Data Entry Specialist/Admin Assistant
Wbridge Manpower Corp. · Full-time
Apr 2019 - Mar 2020
Confirm that entered data accurately aligns with the original documentation.
Accurately and efficiently encode all data that needs organizing and recording.
Input, track, and maintain all encoded data and records.
Reporting errors to management.
