Joan Tago

Janice Joan Tago Zone 4 Canitoan, Cagayan de Oro City Philippines 9000 Value Statement: Pioneered an e-commerce business, helped it grow from 30 orders to 500 orders per day, managed staff from 1-12 in a year with 4 direct reports, created strategic plans to organize departments, with one value in mind, your business is my business. Summary of Qualifications: I have been a Virtual Assistant for almost 5 years which enabled me to acquire skills like, email management, data entry, research, reports, project management, team lead, trainer, data analysis, statistics and projection. I am proficient with Google Spreadsheets, Google Documents, Microsoft Office, Asana, and Zoom. Experience in managing a page and a clients personal Facebook account, posting relevant images and content required by the client. Basic knowledge and experience in video editing using Filmora by managing a Church Facebook Page. Professional Experience October 12,2020- September 12, 2022 Ideal Lending Inc. West Palm Beach, FL Loans Processing Assistant Responsible for obtaining Insurance documents from insurance companies needed for loans processing Requesting documents through email and phone call follow-ups Organizing and scheduling tasks in order to submit required documents in a timely manner to the Loan Processor. Analyzing if the correct documents were provided by the supplier and resending the request to obtain correct documents needed. October 2014 – August 2019 KLIPPLES LLC – American Premium Store San Diego, CA Operations Manager Responsible for all aspects of a business and its operations by being the point of contact for all company issues and responsible for creating resolutions by handling team meetings and brainstorming. Analyze and improve organizational processes, and work to improve quality, productivity and efficiency. Protecting company security by keeping all companies confidential information safe. May 2014 – October 2014 Premium Upgrades/Upwork Los Angeles, California Amazon/Ebay Customer Service Staff Responsible for handling customer emails of 60-80 per day by understanding the content closely, provide resolutions according to company’s policy and going the extra mile by escalating major concerns to manager in cases with special concerns. Calling suppliers regarding damaged orders, lost packages and following up refunds making sure to protect the company’s wellbeing and profits. Data entry, recording, compilation of orders with issues making sure everything will be monitored until resolved. February 2014 – October 2015 Rusty Innovations/Upwork Newark, Delaware Personal and Social Media Assistant Part time 2 hours a day Responsible for posting content and images based on the clients instruction and preference Responding to customer messages in messenger with enthusiasm and genuine concern. Online research for appropriate content, organizing and scheduling content posting using Google spreadsheets and Hoot suite Education 2008 - 2011 Bukidnon State University Malaybalay City, Bukidnon Bachelor of Science in Elementary Education Second Year College