Joan Piquero

JOAN PIQUERO VIRTUAL ASSISTANT PROFESSIONAL HISTORY eCommerce Virtual Assistant Maryleh Barrientos PROFESSIONAL SUMMARY I am confident in my ability to achieve success with anything I set my mind to. Because I enjoy what I do, I work quickly, efficiently, and positively. I am a quick learner with strong analytical abilities. CORE COMPETENCIES Customer Service Bookkeeping Social Media Management Social Media Marketing Email Management Calendar Management Internet Research WordPress Administration Handling approximately 50+ customer interactions via chat, giving detailed, personalized, and friendly service to ensure customer satisfaction Facebook Page Chat Support Processing orders, cancellation requests, and processing refund Making daily report Customer Service Representative Teleperformance Inc Answering 30+ inbound customer calls per day in a friendly and courteous manner Providing information on products and services Discussing billing and service issues with the customer and offering possible solutions Gathering data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software ACADEMIC BACKGROUND Bohol Island State University - Main Campus BS Psychology | June 2011 - March 2015 REACH ME AT: Email:-website: http://www.joansdiaryblog.wordpress.c om/ Skype: live:piquerojoan13 Phone: - Address: Dauis, Bohol, Philippines SOCIAL MEDIA: TITLE Registered Psychometrician CERTIFICATIONS Certified Quickbooks ProAdvisor Certified Xero Advisor TRAININGS/WORKSHOPS Digital Marketing level 2 Social Media Marketing Masterclass