Joan Ofobike

OFOBIKE OGECHUKWU JOAN joanoge04gmail.com No 4 Oyindamola, Park View Estate, Lagos, 101263 SUMMARY I am an organized and client-focused Account Manager with a talent for building strong, long-lasting relationships. I am also a dedicated Sales and Marketing professional with a strong ability to build trust and connect with people. I enjoy finding creative ways to promote products, attract new customers, and grow business opportunities. I have over 4 years of experience in cold calling. I also enjoy working closely with clients to understand their needs, solve problems, and ensure they receive the best value from our products and services. Skills ● ● ● ● ● ● ● ● ● ● ● Client relationship management Active listening and empathy Problem-solving Customer service Time and project management CRM Software (Zoho, Salesforce, Hubspot) Strong communication Negotiation and closing deals Lead generation B2B and B2C Business development Experience Business Development Representative XPO Logistics, UK (Remote) - March 2023- June 2025 I developed and identified new affiliates ● I increased the company’s business and profitability by maintaining and establishing healthy liaisons with existing and potential clients, ● which resulted in 70% client retention 2 ● I consistently conducted market research and competitive analysis to identify new business opportunities, which resulted in staying ahead of industry trends. Account Manager Donga Company, Canada (Remote) - February 2020- February 2023 I resolved clients' concerns promptly, maintaining high service standards and contributing to a 98% contract renewal rate ● I gathered client feedback and presented insights to senior management, leading to product improvements and higher customer loyalty ● I managed a portfolio of 20+ client accounts, achieving an 80% retention ● rate through proactive relationship building and issue resolution ● I developed account strategies that aligned with client goals, resulting in long-term partnerships and repeat business. Higher Education Project Management certificate Professional Diploma in Business Administration, MSc degree in Chemistry